Orienne-Paige Dillon
San Carlos,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Network Analyst
San Carlos Apache Healthcare
01.2022 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Upgraded network software and hardware for optimized performance.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Helpdesk Analyst
San Carlos Apache Healthcare
08.2021 - 01.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
Ophthalmic Technician
San Carlos Apache Healthcare
11.2020 - 08.2021
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Medical Assistant-Diabetes Program
San Carlos Apache Healthcare
07.2016 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
Dr. Joseph Abdo, F.A.C.S
02.2012 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Completed patient referrals to other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Hostess
Apache Gold Casino
02.2008 - 05.2012
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate of Applied Science - Business Project Management Fundamentals
Eastern Arizona College
Thatcher, AZ12.2023
Associate of General Studies - General Studies
Eastern Arizona College
Thatcher, AZ05.2023
Certificate - Medical Assistant
Pima Medical Institute
Mesa, AZ06.2006
High School Diploma -
Globe High School
Globe, AZ05.2004
Skills
- Network Troubleshooting
- End-user support
- Analytical Thinking
- VLAN Management
- Hardware Repair
- Customer Service
- User account creation
- Remote access support
Timeline
Network Analyst
San Carlos Apache Healthcare
01.2022 - Current
Helpdesk Analyst
San Carlos Apache Healthcare
08.2021 - 01.2022
Ophthalmic Technician
San Carlos Apache Healthcare
11.2020 - 08.2021
Medical Assistant-Diabetes Program
San Carlos Apache Healthcare
07.2016 - 11.2020
Front Desk Receptionist
Dr. Joseph Abdo, F.A.C.S
02.2012 - 07.2016
Hostess
Apache Gold Casino
02.2008 - 05.2012
Associate of Applied Science - Business Project Management Fundamentals
Eastern Arizona College
Associate of General Studies - General Studies
Eastern Arizona College
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Globe High School
Similar Profiles
Vanessa GaribayVanessa Garibay
Barista Lead at San Carlos Apache HealthcareBarista Lead at San Carlos Apache Healthcare
Ericka Bush-KitcheyanEricka Bush-Kitcheyan
Sterile Technician at San Carlos Apache HealthcareSterile Technician at San Carlos Apache Healthcare
Edison JoeEdison Joe
IT Support Service Manager at San Carlos Apache Healthcare CorporationIT Support Service Manager at San Carlos Apache Healthcare Corporation