Orienne-Paige Dillon
San Carlos,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Network Analyst
San Carlos Apache Healthcare
2022.01 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Upgraded network software and hardware for optimized performance.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Helpdesk Analyst
San Carlos Apache Healthcare
2021.08 - 2022.01
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
Ophthalmic Technician
San Carlos Apache Healthcare
2020.11 - 2021.08
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Medical Assistant-Diabetes Program
San Carlos Apache Healthcare
2016.07 - 2020.11
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
Dr. Joseph Abdo, F.A.C.S
2012.02 - 2016.07
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Completed patient referrals to other medical specialists.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Hostess
Apache Gold Casino
2008.02 - 2012.05
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate of Applied Science - Business Project Management Fundamentals
Eastern Arizona College
Thatcher, AZ12.2023
Associate of General Studies - General Studies
Eastern Arizona College
Thatcher, AZ05.2023
Certificate - Medical Assistant
Pima Medical Institute
Mesa, AZ06.2006
High School Diploma -
Globe High School
Globe, AZ05.2004
Skills
- Network Troubleshooting
- End-user support
- Analytical Thinking
- VLAN Management
- Hardware Repair
- Customer Service
- User account creation
- Remote access support
Timeline
Network Analyst
San Carlos Apache Healthcare
2022.01 - Current
Helpdesk Analyst
San Carlos Apache Healthcare
2021.08 - 2022.01
Ophthalmic Technician
San Carlos Apache Healthcare
2020.11 - 2021.08
Medical Assistant-Diabetes Program
San Carlos Apache Healthcare
2016.07 - 2020.11
Front Desk Receptionist
Dr. Joseph Abdo, F.A.C.S
2012.02 - 2016.07
Hostess
Apache Gold Casino
2008.02 - 2012.05
Associate of Applied Science - Business Project Management Fundamentals
Eastern Arizona College
Associate of General Studies - General Studies
Eastern Arizona College
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Globe High School
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