Orietta Braun
San Jose,California
Summary
Front Desk Coordinator/Supervisor with a solid background in medical office management and patient interaction. Skilled in multitasking, scheduling, and maintaining office efficiency, with proficiency in eClinicalWorks and Epic. Recognized for managing high call volumes and ensuring positive patient experiences through outstanding customer service. Committed to operational excellence and technical leadership in administrative functions.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator / Part-Time Manager
Agah Medical
Mountain View, CA
11.2024 - Current
- Served as a friendly and helpful administrator taking on the role of office manager/front desk coordinator. Performing administrative tasks and ensuring high quality customer service for our patients.
- Schedule patient appointments and maintain the physician's daily calendar.
- Answer multi line phones, conduct phone triage, and manage high call volume.
- Processed new patient intake.
- Check patients in and out; collect copays and verify insurance.
- Process referrals and communicate with pharmacies and specialists.
- Maintain and organize medical records, faxing, and scanning.
- Assisted in opening the office, including ordering supplies and establishing procedures.
- Set up accounts with insurance companies and vendors for supply ordering.
- Helped establish and configure the phone system.
- Managed inventory and restocking.
- Applied for the office’s CLIA license.
- Streamlined reporting functions for billing and deductions improving financial accuracy for the practice.
- Provided excellent customer service and supported overall office operations.
- Facilitated patient education on their rights and available resources.
- Addressed patient inquiries related to billing and insurance.
- Managed patient complaint investigations and resolution processes.
Front Desk Supervisor
Advanced Cardiovascular Specialists
Mountain View, CA
01.2014 - 11.2024
- Managed front desk operations for multiple cardiologists and the non-invasive lab.
- Served as a resourceful and compassionate first point-of-contact for the office.
- Scheduled appointments, cardiology follow-ups, and stress tests; provided patient instructions.
- Called patients to confirm upcoming appointments and ensure proper prep.
- Handled high call volume and performed phone triage.
- Checked patients in and out and collected copays.
- Oversaw staff workflow, provided direction, and helped resolve patient complaints.
- Assisted in staff hiring and training.
- Maintained tight schedules for multiple providers and coordinated patient flow.
- Worked extensively with eClinicalWorks and Epic EMR systems.
- Managed medical records, faxing, scanning, and follow-up appointments.
- Provided exceptional patient customer service in a fast-paced cardiology environment.
Education
Some College -
West Valley College & De Anza College
Skills
- Scheduling and calendar management
- Referrals and insurance verification
- Phone triage and high call volume
- Patient check-in and check-out
- Faxing, scanning and data entry
- Medical records management
- EMR systems expertise: eClinicalWorks, Epic
- Staff support and workflow coordination
- Office operations and inventory management
- Account and vendor system setup
- Office procedures and workflow development
- Epic super user designation
- Healthcare regulations knowledge
- Medical terminology proficiency
- Detail orientation
- Conflict resolution
- Staff training
- Attention to detail
- Team management
- Office administration
References
Available upon request.
Languages
- English
- Spanish
Timeline
Front Desk Coordinator / Part-Time Manager
Agah Medical
11.2024 - Current
Front Desk Supervisor
Advanced Cardiovascular Specialists
01.2014 - 11.2024
Some College -
West Valley College & De Anza College