Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

ORIKA CAMBRIDGE

Queens,NY

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Branch Service Manager AVP

Amalgamated Bank
10.2023 - Current
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Implemented staff training programs to enhance employee performance, resulting in improved customer service scores.
  • Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
  • Facilitated problem-solving sessions among team members, empowering them to address challenges independently as they arose.
  • Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
  • Partnered with human resources on implementing personnel changes when necessary, including promotions or terminations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Associate Group Director/Senior Client Associate

SIGNATURE BANK
12.2022 - 07.2023
  • Boosted team productivity by implementing efficient project management strategies.
  • Directed human resources functions such as recruitment, onboarding, training programs, and employee retention efforts that contributed to a skilled workforce prepared for organizational challenges ahead.
  • Developed comprehensive marketing campaigns for increased brand visibility and customer engagement.
  • Managed budgets meticulously ensuring all spending was aligned with strategic goals while identifying cost-saving opportunities where possible.
  • Oversaw financial analysis activities, providing valuable insights into business performance metrics for informed decision-making processes.

Assistant Branch Manager

CITIBANK
07.2017 - 08.2022
  • Cultivated and enhance new and existing client relationships through active communication with clients, processing client requests, preparing financial plans, client reports and reviews and taking appropriate actions on client account alerts
  • Engage customers through proactive outbound calling for both service and relationship deepening opportunities
  • Generate new business to aid in meeting bank profitability goals including business plan growth, income goals, controlling expenses to maintain profitability
  • Collaboratively worked with different departments to find sustainable solutions for client needs and inquiries
  • Offered suitable bank products/services that add value to the customer/performing branch related functions and processing account maintenance
  • Reviewed business trends, informed clients of expected fluctuations, ascertained financial needs and prepared customized proposals best suited to client's needs
  • Direct operations of client services departments and partner with staff to drive positive client experience delivery.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Personal Banker

Wells Fargo Bank
01.2011 - 12.2016
  • Trained and coached staff on customer service challenges; headed multiple training and facilitations on service excellence and client experience
  • Navigated productive relationships with Business Bankers, Financial Advisors, and mortgage loan officers by finding qualified opportunities to ensure company goals are exceeded.

Education

Long Island University
Brooklyn, NY

Nassau Community College
Garden City, NY

Skills

  • Client experience
  • Training & Development
  • Strategic Planning & Management
  • Relationship Building
  • Performance Management
  • Financial Advisement
  • Sales Expertise
  • Revenue Generation
  • Operational Efficiency
  • Revenue Growth
  • Group Leadership
  • Organizational Development
  • Customer Accounts Management
  • Financial Reporting

Personal Information

Title: Client Relationship Manager

Timeline

Branch Service Manager AVP

Amalgamated Bank
10.2023 - Current

Associate Group Director/Senior Client Associate

SIGNATURE BANK
12.2022 - 07.2023

Assistant Branch Manager

CITIBANK
07.2017 - 08.2022

Personal Banker

Wells Fargo Bank
01.2011 - 12.2016

Long Island University

Nassau Community College

Similar Profiles

CREATE PROFILE
ORIKA CAMBRIDGE