ORIN PARRIS
KYLE,United States
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Enterprise Network Engineer
Charter Communications, Time Warner Cable
Austin, TX
06.2008 - Current
- Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
- Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations.
- Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients.
- Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed.
- Maximize project productivity through collaboration with other groups and communicating issues and project status.
Education
Associate of Applied Science - Information Technology
Kaplan University
Davenport, IA07.2011
Skills
- Basic understanding of Cisco-based commands and use
- Advanced knowledge of multi-system operator (MSO), Telecommunications technologies, hybrid fiber-coax (HFC) and client premise equipment (CPE) devices used in cable
- In-depth understanding of domain name system (DNS), dynamic host configuration protocol (DHCP), email systems and element management systems, such as CISCO CTM and CTC, AlcatelSAM and NetAnalyst
- Experience monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, multiprotocol label switching (MPLS) and internet protocol (IP) routing
- In-depth understanding of domain name system (DNS), dynamic host configuration protocol (DHCP), email systems and element management systems, such as CISCO CTM and CTC, AlcatelSAM and NetAnalyst
Certification
- Networking 4 Voice and Video Over IP - SSVVP, The Sip School - 2020
Timeline
Enterprise Network Engineer
Charter Communications, Time Warner Cable
06.2008 - Current
Associate of Applied Science - Information Technology
Kaplan University
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