Summary
Overview
Work History
Education
Skills
Timeline
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Orinda Trotman-Chin

Brooklyn,NY

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Dependable and quick-learning team player with effective communication and organizational skills. Detail-oriented team player who is capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Crew Member

McDonald's
08.2023 - Current
  • Assisted other team members to achieve goals.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.

Executive Assistant

University Of The Southern Caribbean
10.2014 - 05.2020
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Customer Service Supervisor

Toucan Connection
05.2012 - 04.2014
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Monitored and developed actionable insights to improve efficiency and performance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

BBA - Marketing

University of The Southern Caribbean
Trinidad And Tobago
05.2020

Skills

  • Health Code Compliance
  • Inventory Restocking
  • Drive-Thru Operations
  • Customer Engagement
  • Telephone Etiquette
  • Problem-Solving
  • Teamwork and Collaboration
  • Order Management
  • Customer Service
  • Paperwork Processing
  • Scheduling

Timeline

Crew Member

McDonald's
08.2023 - Current

Executive Assistant

University Of The Southern Caribbean
10.2014 - 05.2020

Customer Service Supervisor

Toucan Connection
05.2012 - 04.2014

BBA - Marketing

University of The Southern Caribbean

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Orinda Trotman-Chin