Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

ORION PAVLOS

Las Vegas,NV

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team collaboration. Proven track record in employee training and effective communication, enhancing operational efficiency and customer satisfaction. Adept at visual merchandising and conflict resolution, consistently driving sales and fostering positive customer relationships.

Overview

13
13
years of professional experience

Work History

Merchandiser

Coca Cola Beverages
LAS VEGAS, NV
08.2024 - Current
  • Organized product displays to enhance visibility and drive customer interest.
  • Coordinated inventory management and restocking efforts for optimal product availability.
  • Collaborated with sales teams to ensure alignment on promotional strategies.
  • Assisted in training new team members on company standards and practices.
  • Implemented visual merchandising guidelines to maintain brand consistency across locations.
  • Conducted regular audits of product placement for compliance with corporate directives.
  • Communicated effectively with store management to address merchandising needs swiftly.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Maintained a clean and organized work environment at all times.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Built product displays and placed appropriate signage for merchandise.
  • Assisted customers with locating desired items within store locations.
  • Communicated and coordinated planogram execution with store management.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Researched new products to determine potential success in assigned stores.
  • Cleaned and organized display cases, shelves and aisles.
  • Monitored competitor activities in order to stay ahead of the competition.

Shift Supervisor

WALGREENS
LAS VEGAS, NV
03.2023 - 07.2024
  • Supervised team members during daily operations to ensure smooth workflow.
  • Trained new employees on safety protocols and standard operating procedures.
  • Managed inventory levels and conducted regular stock checks for accuracy.
  • Assisted in scheduling staff shifts to optimize coverage and efficiency.
  • Coordinated with management to implement operational policies and improvements.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Facilitated team meetings to discuss updates and address any concerns raised by staff.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored staff performance to ensure quality standards were met.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assisted customers with product selection when needed.
  • Collaborated with team members to improve performance and implement training updates.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Monitored security and enforced loss prevention strategies during shift.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Trained new employees on company policies and procedures.
  • Resolved conflicts between staff members in a timely manner.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Identified needs of customers promptly and efficiently.

CUSTOMER SERVICE ASSOCIATE

Walgreens
LAS VEGAS, NV
11.2021 - 03.2023
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer transactions using point-of-sale systems efficiently.
  • Collaborated with team members to maintain a positive store environment.
  • Handled returns and exchanges according to company policies effectively.
  • Monitored inventory levels and reported shortages to management regularly.
  • Trained new associates on customer service protocols and procedures.
  • Documented customer feedback and communicated it to relevant departments accurately.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Performed additional duties as assigned by management team.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

WAREHOUSE ASSOCIATE

TJ Maxx Distribution Center
EVANSVILLE, IN
03.2018 - 06.2020
  • Collaborated with team members to maintain clean and safe work environments.
  • Assisted in training new associates on warehouse procedures and safety protocols.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Labeled containers correctly for product identification purposes.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Handled hazardous materials safely following prescribed regulations.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

REVALVER/SORTING TABLE

SKY CYLINDER (AirGas)
EVANSVILLE, IN
04.2017 - 03.2018
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

ASSOCIATE

Target
EVANSVILLE, IN
10.2016 - 03.2017
  • Assisted customers with product inquiries and location guidance.
  • Collaborated with team members to restock merchandise efficiently.
  • Operated cash register and processed customer transactions accurately.
  • Built relationships with customers by providing friendly customer service.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.

PROPERTY MANAGER/VALET/SECURITY

PROPER PARKING
HOLLYWOOD, CA
02.2013 - 03.2016
  • Oversaw tenant relations, addressing concerns and resolving conflicts efficiently.
  • Implemented new procedures to enhance customer service experience at locations.
  • Conducted regular inspections of properties to maintain safety standards.
  • Collaborated with local authorities to ensure compliance with parking regulations.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Parked and retrieved vehicles efficiently for customers at high-end venues.
  • Provided excellent customer service to enhance guest experiences and satisfaction.
  • Maintained cleanliness and organization of parking areas and valet stations.
  • Assisted guests with luggage and provided directions to local attractions.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Resolved customer inquiries and concerns promptly to ensure positive interactions.
  • Managed keys and ticketing system for accurate vehicle tracking and retrieval.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Performed daily vehicle inspections prior to driving or providing service for customers.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.
  • Performed miscellaneous job-related duties as assigned by supervisor.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Attended staff meetings as required by management.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Positioned and removed barricades to open or close parking areas.
  • Reported unusual or unsafe situations to security for immediate attention.
  • Reviewed security plans to identify areas of improvement.
  • Ensured compliance with security policies and procedures.
  • Monitored security cameras around the property regularly.
  • Monitored and for security and safety concerns.

Education

GED -

ANTELOPE VALLEY ADULT SCHOOL
Lancaster, CA
12-2014

Some College (No Degree) - FIRE TECHNOLOGY

ANTELOPE VALLEY COLLEGE
Lancaster, CA

Skills

  • Employee training
  • Visual merchandising
  • Customer relationship management
  • Cash handling
  • Team collaboration
  • Problem solving
  • Sales strategies
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Time management
  • Performance monitoring
  • Adaptability
  • Stocking and receiving
  • Trend awareness
  • Retail merchandising expertise
  • Display building
  • Visual display arrangement
  • Point-of-sale system
  • Complaint management
  • Retail store operations
  • Retail sales
  • Cash register operation
  • Customer engagement
  • Store opening and closing
  • Teamwork and collaboration
  • Loss prevention
  • Store maintenance
  • Product demonstrations
  • Teamwork
  • Policy and procedure adherence
  • Department reset
  • Customer assistance
  • Returns and exchanges
  • Truck unloading
  • Backroom organization
  • Verbal and written communication
  • Customer needs assessment
  • Phone etiquette
  • Data entry
  • Stockroom safety procedures
  • Flexible schedule
  • Reliability and punctuality
  • Stock replenishment
  • Relationship building
  • Merchandise display
  • Security protocols
  • Risk assessment
  • Incident reporting
  • Surveillance monitoring
  • Team leadership
  • Conflict resolution techniques
  • CCTV monitoring
  • High level of integrity
  • Conflict de-escalation
  • Physical fitness
  • Threat assessment
  • Report writing
  • Inventory management
  • Planogram compliance
  • Training development
  • Customer service
  • Multitasking Abilities
  • Dependable and responsible
  • Problem-solving
  • Active listening
  • Staff scheduling
  • Planogram execution
  • Drawer preparation
  • Store organization
  • Employee motivation
  • Store operations
  • Scheduling and timekeeping
  • Cash handling oversight
  • Staff training and development
  • Goal setting
  • Cash handling and reconciliation

Affiliations

  • Lancaster Salvation Army Volunteer Work (2009-2012)
  • Antelope Valley V.I.D.A program Mentor (2010-2012)
  • Lancaster Little League Assistant Coach (2010-2012)

Accomplishments

  • Helping guide troubled youth participating in the V.I.D.A. program. Becoming a mentor.
  • Promoted to Property Manager with Proper Parking after initial start as Valet.
  • Promoted to a Shift Supervisor while employed with Walgreens.

Timeline

Merchandiser

Coca Cola Beverages
08.2024 - Current

Shift Supervisor

WALGREENS
03.2023 - 07.2024

CUSTOMER SERVICE ASSOCIATE

Walgreens
11.2021 - 03.2023

WAREHOUSE ASSOCIATE

TJ Maxx Distribution Center
03.2018 - 06.2020

REVALVER/SORTING TABLE

SKY CYLINDER (AirGas)
04.2017 - 03.2018

ASSOCIATE

Target
10.2016 - 03.2017

PROPERTY MANAGER/VALET/SECURITY

PROPER PARKING
02.2013 - 03.2016

GED -

ANTELOPE VALLEY ADULT SCHOOL

Some College (No Degree) - FIRE TECHNOLOGY

ANTELOPE VALLEY COLLEGE

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