Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst

Orisha Ashby

Huntington Station,NY

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CardWorks Servicing
Woodbury, NY
08.2016 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%

Transportation Router

LogistiCare
Melville, NY
05.2013 - 07.2016
  • Route Non-Emergency Medicaid trips to transportation providers.
  • Answer provider calls to assist transportation providers.
  • Answer hospital discharge calls.
  • Answer WMR queue to assist either enrollee's or transportation providers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Collaborated with team members to achieve target results.
  • Handled day-to-day transportation overseeing more than 40+ customers per day

Customer Service Representative

Sleepy’s
Hicksville, NY
09.2012 - 04.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Verified client information by analyzing existing evidence on file.
  • Resolved account issues over phone with 40+ customers daily

Education

High School Diploma -

Uniondale High School
Uniondale, NY
06.2009

Skills

  • Multitasking and Prioritization
  • Customer Account Management
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • De-escalation Techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil

Timeline

Customer Service Representative

CardWorks Servicing
08.2016 - 10.2021

Transportation Router

LogistiCare
05.2013 - 07.2016

Customer Service Representative

Sleepy’s
09.2012 - 04.2013

High School Diploma -

Uniondale High School

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Orisha Ashby