Orji Samuel
Cybersecurity Specialist.
Queens,United States
Summary
ACTIVE SECURITY CLREARANCE HOLDER. Accomplished Comptia security+ and Course Career certifications with over 4 years of information technology support experience. Tech-savvy professional well-versed in installing, networking and configuring computer systems, diagnosing hardware, software defects and supporting new application roll-outs. Committed to providing efficient high-quality support. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Logistics Specialist
United State Navy / RESERVIST
8 2022 - Current
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Built long-term relationships due to prompt and courteous service.
- Identified opportunities for inventory reductions.
Information Technology Specialist
DU logistics Groups Inc
02.2020 - Current
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created and implemented Active Directory group policy settings to manage workstations.
- Supported users with in-person and remote technical assistance.
- Installed system updates, patched programs and optimized functionality.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Oversaw daily performance of computer systems.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
Information Technology Specialist
Marathon TS
05.2023 - 08.2023
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
I.T /Help Desk Associate
Cerebral Palsy Association of New York State
01.2016 - 02.2020
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained records, logs and lifecycle documentation of work requests.
- Supported customers with online billing, access and account issues.
- Devised incisive workarounds and resolutions for IT-related problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
Cashier Team Lead
Duane Reade Pharmacy
06.2014 - 02.2016
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
Associate of Science - Information Technology
Kingsborough Community College of The City University of New York
Brooklyn, NYCertificate - Information Technology
Comptia Security plus
New York, NYCertificate - Information Technology
Course Career
New York, NYSkills
CompTIA Security Certification
undefinedCertification
ACTIVE SECRET CLEARANCE (U.S Navy)
Timeline
Information Technology Specialist
Marathon TS
05.2023 - 08.2023
Information Technology Specialist
DU logistics Groups Inc
02.2020 - Current
I.T /Help Desk Associate
Cerebral Palsy Association of New York State
01.2016 - 02.2020
Cashier Team Lead
Duane Reade Pharmacy
06.2014 - 02.2016
Logistics Specialist
United State Navy / RESERVIST
8 2022 - Current
Associate of Science - Information Technology
Kingsborough Community College of The City University of New York
Certificate - Information Technology
Comptia Security plus
Certificate - Information Technology
Course Career
ACTIVE SECRET CLEARANCE (U.S Navy)
Certified: Comptia security plus - 2023
Certified: Information Technology, Course Career - 2023
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