Orlanda Strong
Bridgeport,Connecticut
Summary
Dynamic case manager with extensive experience at Janus House, adept in client advocacy and case planning. Skilled in motivational interviewing and trauma-informed care, I have successfully facilitated community resources and improved client outcomes through effective communication and collaboration. Committed to empowering diverse populations to achieve their goals and navigate complex systems.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
30
30
years of professional experience
Work History
Case Manager's Assistant
Nyshell Petree Foundation
09.2015 - Current
- Attended regularly scheduled case management and staff meetings.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained up-to-date and accurate contacts and progress note records.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
Social Services Case Manager
Boston Relief Nonprofit
05.2017 - 05.2020
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for [Number] clients.
Case Manager
Janus House
01.1995 - 01.1999
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Secured funding for special projects through grant writing, expanding resources available to clients.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Conducted outreach activities to engage local stakeholders in programs.
Education
Bachelor of Science - Human Services
University of Bridgeport
Bridgeport, CT06-2013
Skills
- Case planning
- Case analysis
- Motivational interviewing
- Follow-up skills
- Confidentiality
- Client assessment
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Team collaboration
- Client needs assessments
- Team building
- Client advocacy
Timeline
Social Services Case Manager
Boston Relief Nonprofit
05.2017 - 05.2020
Case Manager's Assistant
Nyshell Petree Foundation
09.2015 - Current
Case Manager
Janus House
01.1995 - 01.1999
Bachelor of Science - Human Services
University of Bridgeport
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