Orlando Arroyo
Summary
Results-driven retail professional with management experience at Journeys, skilled in team leadership, customer service, sales growth, and daily store operations. Experienced in training and motivating teams, managing inventory, merchandising, and creating positive customer experiences in fast-paced retail environments. Problem-solving, and organizational skills with a proven ability to meet sales goals and maintain high operational standards
Overview
1
1
Language
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Cheerleading coach
Az Legendz
Tucson
05.2025 - Current
- Led team practices to enhance skills and teamwork.
- Analyzed athlete performance data to identify improvement areas.
- Developed training programs for athletes to enhance performance and teamwork.
- Organized and led practice sessions focusing on cheer routines and stunts.
- Supervised team members during events to ensure safety and compliance.
- Mentored junior coaches in skill development and teaching techniques.
- Communicated with parents about team activities, expectations, and progress.
- Ensured safety protocols were followed at all times by athletes and staff.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Provided positive feedback to motivate squad members during practices and competitions.
Store Manager
Journeys Shoes
Tucson, Arizona
12.2017 - Current
- Managed daily store operations and maintained high standards of customer service.
- Trained and supervised staff to ensure efficient sales processes.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Resolved customer complaints and provided effective solutions promptly.
- Analyzed sales reports to identify trends and improve performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - General Studies
Pima Community College
Tucson, AZ 08.2014 - 09.2015
Skills
- Team leadership
- Performance analysis
- Training development
- Safety compliance
- Bilingual
- Multitasking
- Dependable team member with strong adherence to company procedures
Languages
Spanish
Limited
Accomplishments
- The Great Escape
- 100K Winner
- SM Award Winner
References
- Nicole Rodriguez
Store Manager| Journeys
(520) 406-2052
Former District Manager in Training
Relationship: Manager for 1.5 years
• Brittney Ruiz
(520) 222-5651
brittneyruiz00@gmail.com
Marketing Assistant
Cushman & Wakefield PICOR
Relationship: Former Sales Associate 2 years
Timeline
Cheerleading coach
Az Legendz
05.2025 - Current
Store Manager
Journeys Shoes
12.2017 - Current
Associate of Arts - General Studies
Pima Community College
08.2014 - 09.2015