Summary
Overview
Work History
Education
Skills
Timeline
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Orlando Arscott

Monroeville,PA

Summary


Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.

Overview

21
21
years of professional experience

Work History

Information Systems Support Engineer

Presbyterian Senior Care
01.2021 - Current
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Connected to computer of client using remote link to install programs and applications.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
  • Installed and configured operating systems and applications.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
  • Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
  • Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
  • Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
  • Documented support interactions for future reference.
  • Improved user experience with proactive system maintenance and updates.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Receiving Clerk

Presbyterian Senior Care
01.2020 - 01.2021
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Utilized multiple softwares to organize and maintain shipment records, supply totals and inventory data.
  • Worked with carrier representatives to handle shipping and delivery needs.
  • Maintained necessary inventory to meet shipping and receiving demands.

Housekeeping Attendant

Presbyterian Senior Care
08.2016 - 01.2020
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Organized supplies for use based on expected customer needs.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.

Housekeeper

Homewood Suites
06.2013 - 01.2015
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted pleasantly with clients and guests when performing daily duties.

Lifeguard

World of fun
06.2011 - 09.2011
  • Kept watch over swimmers to respond quickly to distress situations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Patrolled areas to identify anyone in need of assistance and provide immediate care.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Completed routine safety training and instructed all patrons to follow safety rules.

Health Records Clerk

Ocho Rios Health Center
05.2008 - 11.2008
  • Pulled patient charts for upcoming appointments.
  • Maintained 100% compliance with all hospital and government regulations.
  • Typed medical orders for procedures and laboratory tests.
  • Scanned incoming documentation.
  • Observed confidentiality and safeguarded all patient-related information.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Kept department clean, organized and professional.
  • Assigned patients to correct diagnosis-related groups.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
  • Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
  • Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.

Computer Technician

knowledgebase computer center
06.2004 - 03.2008
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for clients.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
  • Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
  • Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.

Education

Advanced Diploma - ICT Systems Support Level 2

Browns Town Community College
03.2012

Certificate - Automotive Mechanics

Heart Trust NTA
03.2005

High School Diploma -

Ocho Rios High School
05.2003

Skills

  • Computer configurations
  • Application software testing
  • System upgrades
  • Issue diagnosis and resolution
  • Software feature demonstrations
  • Mechanical abilities
  • Troubleshooting and analysis
  • Testing and analysis
  • Remote support
  • Troubleshooting skills
  • Network troubleshooting
  • Hardware and software installation
  • Technical support
  • User support
  • Application support
  • Software support
  • System administration
  • Technical analysis
  • Incident management
  • Application installations
  • Customer education
  • Hardware support
  • Quality controls
  • Hardware troubleshooting
  • Backup and recovery
  • System configuration
  • Server maintenance
  • Ticketing systems
  • Operating systems
  • Teamwork and collaboration
  • Remote assistance

Timeline

Information Systems Support Engineer

Presbyterian Senior Care
01.2021 - Current

Receiving Clerk

Presbyterian Senior Care
01.2020 - 01.2021

Housekeeping Attendant

Presbyterian Senior Care
08.2016 - 01.2020

Housekeeper

Homewood Suites
06.2013 - 01.2015

Lifeguard

World of fun
06.2011 - 09.2011

Health Records Clerk

Ocho Rios Health Center
05.2008 - 11.2008

Computer Technician

knowledgebase computer center
06.2004 - 03.2008

Certificate - Automotive Mechanics

Heart Trust NTA

Advanced Diploma - ICT Systems Support Level 2

Browns Town Community College

High School Diploma -

Ocho Rios High School

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Orlando Arscott