Orlando Baerga
Clermont,FL
Summary
Accomplished Police Officer with a robust background in law enforcement. Excelled in crisis intervention and community relations, enhancing public safety and fostering trust. Demonstrated expertise in evidence collection and case/records management. Proven ability in conflict de-escalation and relationship building, contributing to a safer community environment.
Overview
2007
2007
years of professional experience
Work History
Police Officer
Village of Pelham
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
Police Officer
City of Mount Vernon
08.2003 - 01.2007
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored traffic violations, issuing citations as necessary.
- Monitored criminal activity in community to identify suspicious activity.
Sales Associate and Customer Service
Verizon Wireless
06.2000 - 08.2003
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Responsible for opening and closing of retail store.
Education
Forensic Science
John Jay College of Criminal Justice
New York, NYN/A -
Borough of Manhattan Community College
New York, NYN/A -
Pace University
New York, NYPolice Officer Certification - Police Officer
Westchester County Police Academy
Valhalla, NY12.2003
Adali E Stevenson HS
Bronx, NY06.1992
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Planning and coordination
- Crisis intervention and deescalation
- Community relations
- Officer training
- Courtroom testimony
- Tactical driving
- Search and seizure procedures
- Evidence collection protocols
- Court preparation
- Traffic control
- Fingerprinting
- Dispatch
- Patrol
- CPR/First aid certified
- Weapons safety
- Arrest techniques
Languages
Spanish
Professional Working
Timeline
Police Officer
City of Mount Vernon
08.2003 - 01.2007
Sales Associate and Customer Service
Verizon Wireless
06.2000 - 08.2003
Police Officer
Village of Pelham
Forensic Science
John Jay College of Criminal Justice
N/A -
Borough of Manhattan Community College
N/A -
Pace University
Police Officer Certification - Police Officer
Westchester County Police Academy
Adali E Stevenson HS
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