ORLANDO BEATO
The Bronx,NY
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
OIC Security
01.2023 - 01.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Coordinated reservations, transportation, and special requests to enhance guest experiences.
- Developed knowledge of local attractions, dining options, and entertainment to offer tailored recommendations.
- Mentored junior staff in service excellence and operational procedures to improve team performance.
- Established strong relationships with local businesses to create exclusive offers for guests.
Shelter Worker
VOA Sites
02.2022 - 01.2023
- Supervised daily operations and activities within shelter environment, ensuring safety and well-being of residents.
- Developed and implemented individualized support plans, addressing unique needs of each resident effectively.
- Coordinated community outreach programs to enhance service awareness and foster partnerships with local organizations.
- Coordinated daily activities and programming to enhance resident engagement and community support.
Front Desk/Manager
Retro Fitness
04.2019 - 01.2022
- Supervised front desk operations to ensure exceptional guest experiences and service consistency.
- Trained and mentored front desk staff, fostering a collaborative and efficient team environment.
- Implemented process improvements to streamline check-in/check-out procedures, enhancing operational efficiency.
- Managed scheduling and allocation of staff resources to optimize service delivery during peak times.
- Resolved guest complaints promptly, maintaining high satisfaction levels and positive reviews.
Associates
Modelles
07.2017 - 03.2019
- Multitask on cashier, sales and merchandising responsibilities
- Respond quickly and resourcefully to customer requests and concerns
- Create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities (e.g., returns, online pick-ups, cleaning, other duties as assigned)
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Bilingual in Spanish and English
- Problem resolution
- Active listening
- Critical thinking
- Data entry
Certification
Security
Timeline
Concierge
OIC Security
01.2023 - 01.2025
Shelter Worker
VOA Sites
02.2022 - 01.2023
Front Desk/Manager
Retro Fitness
04.2019 - 01.2022
Associates
Modelles
07.2017 - 03.2019
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