Orlando Berrios

Work History

Tromberg, Morris & Poulin PLLC

11.2022 - Current

Supported team by pitching in to complete special projects.
Performed quality reviews to uncover workflow and communication issues.
Assisted with training sessions to educate management personnel on compliance and regulatory standards through software and presentations.
Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

Tromberg, Morris and Poulin PLLC (FKA Stephen Eins

Boca Raton, FL

11.2021 - 10.2022

Made hiring recommendations to increase company's productivity and profitability with quality workers.
Defined clear targets and objectives and communicated to other team members.
Created employee schedules to align coverage with forecasted demands.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Developed strategy to increase sales and drive profits.
Set aggressive targets for employees to drive company success and strengthen motivation.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Mentored team members to enhance professional development and accountability in workplace.
Supervised day-to-day operations to meet performance, quality and service expectations.
Identified and communicated customer needs to supply chain capacity and quality teams.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Stephen Einstein and Associates

New York, NY

11.2015 - 10.2021

Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Researched accounts and completed due diligence to resolve collection problems.
Supervised staff of collectors, monitoring phone calls and letters.
Contacted customers to discuss late payments and options for remitting amounts due.
Conducted investigations of customer accounts and payment histories.
Reviewed, researched and corrected discrepancies and customer concerns.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Worked with legal resources and recovery teams to manage default issues.
Oversaw daily posting of payments to customer accounts.
Established procedures for collection of past due amounts.
Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Monitored payments due from clients and promptly contacted clients with past due payments.
Visited premises of customers to directly collect payments.
Created daily and weekly cash reports for accounting management.
Accessed credit records to evaluate customer credit histories.
Researched and resolved accounts payable discrepancies.

Mel S Harris & Associates

New York, NY

12.2006 - 08.2015

Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Researched and analyzed individual parties' positions to understand dispute background.
Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
Reviewed legal documents and contracts to determine potential conflicts and disputes.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Allen M. Rosenthal And Associates

12.1996 - 12.2006

To support the department's ongoing improvement, I prepared and delivered performance reviews for [Number] collection agents.
Trained collections agents and reviewed work to ensure compliance with legal requirements and company policies.
Investigated and reviewed credit risks and collections.
Identified needs and provided training to clarify the expectations of collection agents.