Orlando Castellanos
Miami,FL
Summary
Hardworking employee with great customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
V&E Restaurant Group
Miami, FL
02.2023 - 03.2024
- Delegated work to staff, setting priorities and goals.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided friendly and courteous customer service.
Tax Accountant
Zurich Insurance Company
Buenos Aires, Argentina
01.2018 - 10.2022
- Delivered superior level of customer service to small business clients.
- Researched and implemented best practices to improve audit results.
- Supported efficient accounting operations with high-quality administrative support.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Wrote reports, authored papers and organized supporting documentation.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
Education
Bachelor of Science - Massage Therapy
Praxis Institute
Miami, FL03-2025
Bachelor of Science - Accounting
Havana University
Havana, Cuba12-2015
Bachelor of Science - Information Technology
IT Professional Institute
Havana, Cuba06-2008
Skills
- Customer Service
- Guest Relations
- Basic accounting
- Multitasking
- Front Desk Management
- Bookkeeping
- Administrative Support
- Call Management
- Problem-Solving
- Self Motivation
- Interpersonal Skills
- Analytical Skills
- Team building
- Effective Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Microsoft Office
- Interpersonal Communication
- Scheduling
- Greeting and Seating Clients
- Organizational Skills
- Team Collaboration
- Courteous and Professional
- Strong Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
V&E Restaurant Group
02.2023 - 03.2024
Tax Accountant
Zurich Insurance Company
01.2018 - 10.2022
Bachelor of Science - Massage Therapy
Praxis Institute
Bachelor of Science - Accounting
Havana University
Bachelor of Science - Information Technology
IT Professional Institute
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