Orlando Castellanos
Miami,FL
Summary
Hardworking employee with great customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
V&E Restaurant Group
Miami , FL
2023.02 - 2024.03
- Delegated work to staff, setting priorities and goals.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided friendly and courteous customer service.
Tax Accountant
Zurich Insurance Company
Buenos Aires , Argentina
2018.01 - 2022.10
- Delivered superior level of customer service to small business clients.
- Researched and implemented best practices to improve audit results.
- Supported efficient accounting operations with high-quality administrative support.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Wrote reports, authored papers and organized supporting documentation.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
Education
Bachelor of Science - Massage Therapy
Praxis Institute
Miami, FL2025-03
Bachelor of Science - Accounting
Havana University
Havana, Cuba2015-12
Bachelor of Science - Information Technology
IT Professional Institute
Havana, Cuba2008-06
Skills
- Customer Service
- Guest Relations
- Basic accounting
- Multitasking
- Front Desk Management
- Bookkeeping
- Administrative Support
- Call Management
- Problem-Solving
- Self Motivation
- Interpersonal Skills
- Analytical Skills
- Team building
- Effective Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Microsoft Office
- Interpersonal Communication
- Scheduling
- Greeting and Seating Clients
- Organizational Skills
- Team Collaboration
- Courteous and Professional
- Strong Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
V&E Restaurant Group
2023.02 - 2024.03
Tax Accountant
Zurich Insurance Company
2018.01 - 2022.10
Bachelor of Science - Massage Therapy
Praxis Institute
Bachelor of Science - Accounting
Havana University
Bachelor of Science - Information Technology
IT Professional Institute
Similar Profiles
Christian ShaumChristian Shaum
Wine and Beverage Director at Jose Andres Group LLC / Gibsons Restaurant GroupWine and Beverage Director at Jose Andres Group LLC / Gibsons Restaurant Group
Muhammad AsifMuhammad Asif
Procurement Manager at ROYAL HOUSE GROUP & QUATTRO RESTAURANT GROUPProcurement Manager at ROYAL HOUSE GROUP & QUATTRO RESTAURANT GROUP
Alexis NeavesAlexis Neaves
Server at Grand Trunk Restaurant GroupServer at Grand Trunk Restaurant Group