Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Orlando Colon

Tomball,USA

Summary

Experienced Technical Supervisor and former Tier 2 Technician with advance experience and knowledge in System/Network Administration, Technical Support, and Cybersecurity in an MSP setting. Proficient in managing hardware, software, infrastructure, and security strategies for on-premises and cloud environments. With a background in software development education, I offer a flexible schedule and adaptable approach to solving technical challenges.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Technical Supervisor 2nd and 3rd Shift

CP Corp Inc.
10.2018 - Current
  • Company Overview: Remote
  • Supervised and managed the daily operations of IT technicians, ensuring timely resolution of service requests and incident tickets while maintaining high-quality standards.
  • Provided advanced technical support by handling escalated issues from Tier 1 and Tier 2 teams, troubleshooting complex systems, network, and security challenges.
  • Coordinated IT implementations, system upgrades, and maintenance activities with customers, aligning with organizational policies and industry best practices.
  • Developed and maintained comprehensive documentation, including customer-facing procedures and internal standard operating procedures (SOPs) to enhance operational efficiency.
  • Supported infrastructure, network, and security projects in collaboration with Systems Engineers, ensuring smooth execution and optimal performance.
  • Managed Active Directory (AD) and Azure Active Directory (AAD) environments, including user and group administration, Group Policy Object (GPO) management, and onboarding/offboarding processes.
  • Led the analysis, planning, deployment, and administration of network, infrastructure, software, and security solutions across 14,000 endpoints for 14+ organizations.
  • Administered enterprise cybersecurity solutions, including antivirus protection, threat detection, vulnerability scanning, and remediation using tools such as Trend Micro, Deep Instinct, Tenable Nessus, Syxsense, and Black Point Cyber.
  • Oversaw backup, disaster recovery (DR), and data protection strategies utilizing Veeam, Datto, Nutanix Protection Domains, VMware Site Recovery Manager (SRM), and Rubrik, ensuring data integrity and system resilience.
  • Conducted patch management and vulnerability assessments for servers and workstations, executing remediation plans and generating detailed compliance reports.
  • Managed enterprise virtualization infrastructure, including ESXi hosts, vCenters, and Nutanix hypervisors, performing break/fix operations, troubleshooting, and provisioning of virtual and physical servers.
  • Liaised with vendors such as Fortinet, VMware (Broadcom), Nutanix, HPE, Veeam, and Datto, leading support calls and ensuring the successful resolution of escalated technical issues.
  • Remote

PC Support (Active Volunteer)

Fundación Hogar Niñito Jesús
06.2018 - 09.2019
  • Company Overview: San Juan, PR
  • Volunteered on-site to develop, update, and maintain administrative employee workstations, ensuring optimal functionality.
  • Provided dedicated on-site and remote technical assistance for office PCs, resolving various user issues efficiently.
  • Offered comprehensive on-site support for Microsoft Office and other critical software, enhancing user proficiency.
  • Managed on-site installation and ongoing maintenance of Office 365 environments.
  • Initiated outbound administrative requests (phone and written) to fulfill personnel IT requirements, demonstrating proactive support in a volunteer capacity.

IT Internship

Altitude Technologies LLC
02.2018 - 07.2018
  • Company Overview: Dorado, PR
  • Installed and configured computer components for workstations, gaining practical experience in hardware assembly and setup.
  • Created and managed databases for websites and web applications, developing skills in data organization and web infrastructure.
  • Installed basic network infrastructure, including wiring, switches, and routers, learning foundational networking principles.
  • Performed troubleshooting on network stations for over 40 users connected to servers, honing problem-solving abilities in a live environment.
  • Developed report forms for database reports using Visual Studio, gaining experience in data visualization and programming.
  • Created and administered SQL databases, building proficiency in database management
  • Dorado, PR

Education

Bachelor of Information Technology - Software Analysis & Development

NUC University
Bayamon, PR
08.2020

Skills

  • Troubleshooting and diagnostics
  • Hardware and software installation
  • Strong analytical skills
  • Technical Support
  • Windows Server Administrator
  • VMware ESXi
  • VMware vCenter
  • VMware Horizon
  • Leadership/Mentoring
  • IPS/IDS solution
  • Antivirus
  • Microsoft Active Directory
  • SQL Basic
  • System Administration
  • Virtual and Physical Infrastructure
  • Cybersecurity
  • Nutanix
  • Backup and restore
  • Firewall and switching management
  • Patch Management
  • Vulnerability Scans and Remediation
  • Microsoft 365 Admin
  • Schedule coordination
  • Systems analysis

Certification

  • Microsoft Azure Fundamentals
  • Deep Instinct Certified Engineer
  • Fortinet NSE 1,2,3

Timeline

Technical Supervisor 2nd and 3rd Shift

CP Corp Inc.
10.2018 - Current

PC Support (Active Volunteer)

Fundación Hogar Niñito Jesús
06.2018 - 09.2019

IT Internship

Altitude Technologies LLC
02.2018 - 07.2018

Bachelor of Information Technology - Software Analysis & Development

NUC University

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Orlando Colon