ORLANDO D. GUNN SR.
Cencora
Lakeland,FL
11
years of professional experience
Over 6 Years of Experience in Remote Patient and Client Account Services Bachelor of Business Technical Systems Management Degree in Information Systems Dedicated to Providing Top Quality Account Services.
Recent graduate with foundational knowledge in Business Technical Systems Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
Patient Account Specialist (Remote)
4 Years 2 Months- Provided advanced patient support for manufacturer-sponsored healthcare programs.
- Assisted patients and providers with billing support, claims tracking, and claims submission.
- Processed and tracked prior authorizations and coordinated benefits.
- Conducted benefits verification and communicated coverage results.
- Managed appeals and denials in compliance with program guidelines.
- Completed patient intakes and reported adverse events according to manufacturer requirements.
- Documented all customer interactions in CRM systems with accuracy and compliance.
- Navigated multiple systems simultaneously to meet service level agreements (SLAs).
- Collaborated with internal departments and external partners to ensure timely case resolution.
Customer Service Representative (Remote)
2 Months- Guided customers through benefits enrollment via phone, email, and chat.
- Provided detailed explanations of benefit plans and enrollment procedures.
- Handled inbound calls and conducted outbound follow-up calls as needed.
- Maintained accurate documentation of customer interactions.
- Managed multiple software systems and screens concurrently.
- Resolved enrollment issues independently and efficiently.
Inbound Customer Service Representative
5 Months- Managed high-volume inbound calls for telecommunications services.
- Processed bill payments, service activations, device purchases, and disconnections.
- Assessed customer needs and delivered appropriate solutions.
- Clearly explained pricing, policies, and product information.
- Documented all interactions in internal systems.
Pet Care Customer Service Representative
- Coordinated reservations and daily care operations for pets.
- Processed billing transactions and provided pricing explanations with tours of the facility.
- Administered medications and monitored animal well-being.
- Delivered high-quality customer service during check-in and check-out.
- Maintained accurate records and customer communication.
Assistant Executive Coordinator
2 Months- Provided technical assistance and support related to computer systems, hardware, or software.
- Provided multi-vendor IT services, delivered superior onsite and remote resolutions to IT hardware challenges.
- Responded to email messages for customers seeking assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) systems, and other systems.
- Responded to queries either in person or over the phone and maintained a lot of daily performance of the computer.
Education
BTSM - Business Technical Systems Management
Associate of Arts - Liberal Arts and Sciences
Skills
Cencora - Workday
Salesforce
Cisco Secure Client
Avaya One-X Communicator
Calabrio ONE
Pfizer SPARC Adverse Event Reporting
Pfizer Co-Pay Portal
Microsoft Workstation
Fusion Lighting
Next Generation
Benefitfocus - Microsoft Teams
Genosys
TTEC - Citrix Workspace
Cisco Webex
WorkHub – TTEC
Collections experience
Patient account management
Timeline
Patient Account Specialist (Remote)
Cencora
12.2021 - 02.2026Read More
Customer Service Representative (Remote)
Benefitfocus
09.2021 - 11.2021Read More
Inbound Customer Service Representative
TTEC
07.2020 - 12.2020Read More
Pet Care Customer Service Representative
The Animal Inn
03.2019 - 03.2019Read More
Assistant Executive Coordinator
State of Nevada Governor’s Mansion
05.2015 - 07.2015Read More
DeVry University
BTSM from Business Technical Systems Management
Read More
Saint Leo College
Associate of Arts from Liberal Arts and Sciences
Read More
Remote / Employment Abilities
- Patient Account Management
- Benefits Verification
- Prior Authorization Processing
- Billing and Claims Assistance
- Appeals and Denials Support
- Adverse Event Intake Reporting
- Remote Call Center Operations
- Healthcare Reimbursement Support
- Coordination of Benefits (COB)
- Customer Relationship Management (CRM) Systems
- Multi-System Navigation
- Documentation and Compliance
- HIPAA Awareness
- Problem Resolution
United States Army Veteran
- Managers Course Graduate
- Logistics Management
- Leadership Management Course
- Senior Safety & Nodal Management Course