Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Orlando Diaz

Hot Springs,AR

Summary

Personable and dedicated team player with a positive attitude and proven skill in establishing rapport with guests/clients. Articulate and enthusiastic, with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Responsible and motivated student, adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Social Media & Marketing Coordinator

The Arlington Resort Hotel & Spa
12.2023 - Current
  • Boost audience engagement with the creation of targeted content for various social media platforms.
  • Generate monthly reports on performance metrics, presenting insights to administrative team for informed decision making.
  • Create social media calendars, coordinate content production and scheduling for optimal posting times.
  • Develop creative visual assets for use in social media campaigns, driving higher engagement rates.
  • Create production-ready assets for use within print publications and digital marketing materials such as email campaigns and social media posts.
  • Create engaging visual content using graphic design software such as Adobe Creative Suite, enhancing brand image across all digital channels.
  • Collaborate with multiple departments to develop consistent brand messaging across all channels.
  • Increase website traffic from social channels through effective call-to-action techniques in posts and captions.
  • Design visually-appealing product and food photography that showcased items effectively, leading to increased interest from guests.
  • Manage guest reviews across multiple channels and initiating prompt responses to acknowledge and resolve guest issues.
  • Generate weekly reports on guest reviews and service ratings for administrative team to improve their corresponding departments.
  • Assisted in the planning and execution of events, attracting new attendees through effective marketing strategies, and boosting overall sales performance through engaging digital content.

Sales Associate/Customer Service Representative

State Farm: Cynthia Rougeau
02.2022 - Current
  • Provide customer service support to new and current customers with inquiries, complaints, and technical issues.
  • Work closely with Marketing & Social Media team to generate new content and ensure that it meets company compliance guidelines.
  • Identify opportunities to upsell additional products and services based on customer needs.
  • Answer inbound calls and emails, providing frontline customer support or assistance with policy and billing transactions.
  • Manage policy and customer information accurately and efficiently using company service software.
  • Built and maintained strong client relationships through personalized interactions.
  • Ensure that all customer inquiries were responded to promptly within specified timeframes.
  • Collaborate with team members on complex cases involving multiple departments.

Retail Stock Associate/Cashier

Hobby Lobby
08.2018 - 12.2021
  • Maintained inventory levels by restocking shelves and rotating stock.
  • Assisted customers with product selection and answered questions regarding products.
  • Arranged appealing table and lobby displays for new and seasonal merchandise.
  • Led stock team in seasonal merchandising projects.
  • Unloaded delivery trucks and stocked merchandise onto shelves as required.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Processed payments, returns, and exchanges of merchandise in accordance with store policies.
  • Assisted with training new staff members on retail operations processes.

Server/Cashier

Braum's Ice Cream and Dairy Stores
08.2016 - 05.2018
  • Maintained sanitation, health and safety standards in work and dining areas.
  • Stocked and restocked supplies as needed throughout shift.
  • Operated cash registers efficiently during checkout process while ensuring accuracy of transactions.

Education

Associate of Applied Science - Business Marketing

National Park College
Hot Springs, AR

High School Diploma -

Lake Hamilton High School
Pearcy, AR
05.2019

Skills

  • Photography/Photo Editing in Adobe Lightroom
  • Filmmaking/Video Editing in Adobe Premier Pro
  • Graphic design, retouching, and photo manipulation in Adobe Photoshop
  • Digital Illustration and Typography Design in Adobe Illustrator
  • Content Development
  • Competitor Analysis
  • Multitasking
  • Microsoft Office
  • Interpersonal Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Social Media & Marketing Coordinator

The Arlington Resort Hotel & Spa
12.2023 - Current

Sales Associate/Customer Service Representative

State Farm: Cynthia Rougeau
02.2022 - Current

Retail Stock Associate/Cashier

Hobby Lobby
08.2018 - 12.2021

Server/Cashier

Braum's Ice Cream and Dairy Stores
08.2016 - 05.2018

High School Diploma -

Lake Hamilton High School

Associate of Applied Science - Business Marketing

National Park College

Similar Profiles

CREATE PROFILE
Orlando Diaz