Summary
Overview
Work History
Education
Skills
Timeline
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Orlando Gonzalez

St Louis,MO

Summary

Business professional with proven track record in driving revenue through innovative sales strategies and technical expertise. Successfully managed accounts in aerospace, metal, packaging, and tag/label industry. Highly reliable team player with focus on collaboration and results. Known for adaptability and leveraging technical skills to meet client needs and exceed expectations.

Overview

16
16
years of professional experience

Work History

Technical Sales Specialist

RotoMetrics
02.2021 - Current
  • Currently manage key executive accounts domestically along with locations internationally.
  • Grown customer portfolio to over 200 customers with exceptional customer satisfaction tailored to meet customer technical solution needs
  • Consistently meet company key performance indicators required by Rotometrics leadership group.
  • Provide exceptional pre-sales support, guiding customers through the production process. Achieved by analyzing drawing/prints to ensure manufacture specifications are met.
  • Point of contact for post-sales support on technical issues.
  • Led negotiations with key clients, resulting in mutually beneficial agreements that increased revenue streams.

Packaging Specialist

C L Smith
10.2019 - 02.2021
  • Provided Packaging support for customer on bottle and closure specifications through C L Smith's distribution and manufacturing capabilities.
  • Exceeded customer expectations on quote response, order processing, and on time delivery. Recommended packaging solutions for customer's new or existing business.
  • Worked with our sourcing groups by reviewing customer SDS, drawings, and industry requirements to provide best packaging solution to fit their needs. Reviewed customer inventory levels as needed.
  • Communicated with manufacturing engineers to quote customer on custom blow molding opportunities.
  • Handled customer inbound calls and web inquiries submitted through company website.
  • Tackled continuous improvement projects being part of multiple teams resulting in cost saving solutions or alternatives.
  • Successfully added 42 new accounts while prospecting during 2020 totaling $240,000 in new sales. New sales accounted for 28% of overall sales for 2020.
  • Surpassed 2020 sales goal by 25%. Sales numbers from 2019 to 2020 grew 40%. As a result of sales growth, exceeded 2020 gross profit goals for new on new and current customers.

Inside Sales

Tubular Steel
12.2018 - 10.2019
  • Cold Called new prospective customers to Introduce Tubular Steel name.
  • Met quota on daily and monthly goals on calls, revenue, and total customers added.
  • Cooperated with various departments to ensure on time delivery on all orders and invoices
  • Collaborate with Purchasing to manage inventory levels on all product lines
  • Build relationships with End Users and OEM's to sustain repeat buyers.

Purchasing Agent

Phoenix Metals
04.2018 - 10.2018
  • Monitored physical inventory levels related to carbon, stainless, and aluminum metals. Recorded mill/vendor orders depending on inventory trends and customer demands.
  • Analyzed current/future market conditions to recommend cost cutting methods to management on a month-to-month basis. Saved company $20,000 in six months in freight, overhead, and production processes.
  • Maintained branch's ranking in the top half out of 16 total Phoenix locations in terms of inventory levels, inventory turnover, and average cost of materials.
  • Exceeded company goals by working with sales group to minimize all aging inventory.
  • Processed and oversaw all orders created by the cut-to-length and shear line. Communicated daily with the manufacturing team on execution of product line operations to eliminate downtime and improve cost cutting methods.
  • Verified and documented all mill/vendor rejects and small claims.
  • Evaluated carbon and aluminum inventory for all 16 Phoenix locations. Proposed strategies to other branch purchasing agents and management to lower/increase inventory based on branch and customer needs.
  • Reviewed sales team's daily purchase orders and recommended alternate solutions to management/sales teams.
  • Sourced supplies needed to operate cut-length and shear product lines. Initiated meetings with key vendors to negotiate improved delivery, quality, and cost-savings.

Inside Sales

Phoenix Metals
05.2017 - 04.2018
  • Hired to cold call with goal to increase total customer base. At the time of hire, St. Louis branch was at the bottom of all branches in terms of active customer accounts. Doubled expectations and generated sales from over 120 new/inactive accounts.
  • Sales generated from new or inactive accounts reached over two million dollars. Expected target margin was 20%. At the end of my last sales order, profit margin ended at 22%.
  • Delivered exceptional customer service. Made customers feel like they were a customer not just a customer ID in our system by establishing personal relationships.
  • Grew sales by examining customer applications of metals. Provided customers information on product lines, alternate materials and informed them on cost and value-added services.
  • Sent daily e-mail correspondence and weekly Excel reports with comments and feedback/suggestions to our outside sales group. Highlighted customer potential and suggest customer follow up opportunities.
  • Received struggling territory in Terre Haute, Indiana. Collaborated with outside sales developed territory into a positive area for growth. Increased struggling location to over 30 accounts.
  • Consistently provided feedback to management on market conditions. Recommended new products that promote growth.

International Account Manager

Herndon Products/KLX Aerospace
01.2009 - 05.2017
  • Handled key company accounts. Experience managing inventory on long term and short-term contracts exceeding contract requirements for quality and on-time delivery.
  • Grew Latin American/Spanish Speaking customers. Exceeded company goals expectations in Spanish markets
  • Traveled to customer sites as needed to conduct face-to-face meeting/negotiations.
  • Consistently recognized as a top performer in both revenue and profit margin.
  • Achieved customer portfolio of over 200 customers and 15 countries worldwide.
  • Worked with IT Developers and Consultants to improve ERP efficiency.
  • Involved with team to streamline Sales/Operations process to improve sales order processing and shipping.
  • Exceeded individual, team, and yearly goals every year with company. Overachieved by targeting customer growth and analyzing market.
  • Excelled in customer service. Ensured delivery, quality, and manufacturer paperwork exceeded customer requirements.
  • Contributed to forecasting annual sales goals. Provided feedback to management based on historical sales, trends, and future growth.

Education

Bachelor of Science - Business

University of Missouri – St. Louis
05.2013

Skills

  • Fluent in Spanish and English
  • Proficient in Salesforce
  • Key account management
  • Community Involvement
  • Management of global accounts
  • Staff Hiring & Development
  • Technical troubleshooting
  • Client relationship management
  • Management Experince

Timeline

Technical Sales Specialist

RotoMetrics
02.2021 - Current

Packaging Specialist

C L Smith
10.2019 - 02.2021

Inside Sales

Tubular Steel
12.2018 - 10.2019

Purchasing Agent

Phoenix Metals
04.2018 - 10.2018

Inside Sales

Phoenix Metals
05.2017 - 04.2018

International Account Manager

Herndon Products/KLX Aerospace
01.2009 - 05.2017

Bachelor of Science - Business

University of Missouri – St. Louis

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Orlando Gonzalez