Orlando Gonzalez
Miami
Summary
Results-oriented professional with expertise in event planning and customer service. Experienced in training volunteers and managing logistics for community initiatives, consistently achieving high satisfaction rates. Skilled in enhancing client engagement and building strong relationships. Resourceful Supervisor adept at resolving critical issues in time-sensitive environments and fostering collaboration within teams. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Volunteer
Casa De Restauracion
Miami
01.2026 - Current
- Organized community events to engage local residents and promote volunteer opportunities.
- Coordinated logistics for outreach programs, ensuring materials were prepared and distributed.
- Assisted in training new volunteers on best practices and organizational policies.
- Managed front desk operations at churches and charity events, supporting clients and resolving issues promptly.
- Assisted in organizing community outreach events and workshops for local residents.
- Coordinated volunteer schedules to ensure proper coverage for various activities.
- Supported fundraising efforts through social media campaigns and community engagement.
- Engaged with community members to gather feedback and improve service offerings.
ASSOCIATE/ Supervisor
JD SPORTS
01.2024 - 01.2026
- Developed strong relationships with clients, enhancing communication and service quality, contributing to a 100% client satisfaction rate as supervisor.
- Supervised daily operations ensuring store standards met consistently.
- Trained new staff on customer service and sales techniques.
- Managed inventory levels and organized stockroom for efficiency.
- Performed daily cash counts to ensure financial integrity., secured it in safe, and completed paperwork before closing store to ensure accurate financial tracking.
Education
High School -
South Miami Senior High
Miami, FL01-2025
Some College (No Degree) - Business
Miami Dade College/ Kendall Campus
Miami, FL07-2026
Skills
- Event planning
- Project coordination
- Client relationship management
- Client engagement
- Volunteer training
- Team collaboration
- Organized
- Customer service
- Project management
- Inventory management
- Event coordination
- Team building
- Conflict resolution
- Staff management
Citizenship
Citizen
Personal Information
Age: 19
Born: Cuba
Gender: Male
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- Church Volunteer
Timeline
Volunteer
Casa De Restauracion
01.2026 - Current
ASSOCIATE/ Supervisor
JD SPORTS
01.2024 - 01.2026
High School -
South Miami Senior High
Some College (No Degree) - Business
Miami Dade College/ Kendall Campus