Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Orlando Gooch

COLORADO SPRINGS,CO

Summary

Multi-talented Supervisory and training Coordinator with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Result in -driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Supervisor Training Coordinator

Sodexo USA
Colorado Springs, CO
01.2024 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Reviewed reports from subordinate staff members before submitting them to senior management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Coordinated with subject matter experts to develop effective training content.
  • Maintained accurate records of all trainings conducted.
  • Provided feedback to trainers regarding the effectiveness of their sessions.
  • Assisted in designing, developing, and implementing new training methods and techniques.
  • Monitored participants' progress during the training session.
  • Evaluated employee performance before, during, and after training sessions.
  • Created post-training surveys to assess the quality of instruction received by participants.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Provided ongoing support to internal customers throughout the entire training process.
  • Facilitated group discussions among trainees regarding topics covered during a session.
  • Delivered presentations outlining best practices related to specific job roles or tasks.
  • Assisted in setting up online learning platforms used for virtual classroom environments.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Scheduled classes based on availability of classrooms, equipment or instructors.

Assistant Manager/Omelet Chef

The Academy Hotel
Colorado Springs, CO
03.2013 - 08.2019
  • I enforced company policies and procedures to strengthen team players moral and ability to perform at their highest level
  • Trained team of 9 to deliver outstanding customer service, boosting customer satisfaction ratings on Trip Adviser
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Evaluated employee performance and developed improvement plans
  • Implemented training processes for newly hired employees and followed up with my trainers on new hire training progress and production

Sou Chef

Hotel Elegante Conference Event Center
COLORADO SPRINGS, CO
01.2012 - 03.2013
  • Maximized customer satisfaction and team performance through command-based structure and absolute control over staff actions.
  • Plated food according to restaurant artistic guidelines for attractive presentation.
  • Oversaw kitchen employee scheduling, meeting all coverage needs and avoiding wasted labor.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
  • Helped staff adhere to tough restaurant requirements through effective discipline and motivation.
  • Directed staff in the restaurant kitchen as well as in the field when completing catering jobs.

Activity Director

Regency Retirement Facility
Oak Harbor, WA
01.2010 - 01.2011
  • Maintained records of activities and analyzed feedback from participants.
  • Organized services such as transportation, event security, and catering.
  • Consulted with staff and other professionals to discuss activities.
  • Implemented counseling techniques and interventions to aid patients in recuperating and improving social, cognitive, emotional and physical activities of daily life.
  • Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
  • Assessed patients' physical, mental, emotional and social abilities to identify strengths and determine diagnoses.
  • Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.

Short Order Cook

Dennys Corp.
Spartanburg, SC
03.1993 - 01.2009
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Maintained knowledge of current product locations.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.

Education

Associate of Applied Science - Information Technology

Kaplan College
Renton, WA

Skills

  • Proper food storage
  • Inventory supervision/ receiving
  • Strong training follow-up and mentoring methods
  • Dish preparation temperature Control
  • Food safety regulations
  • Portion and cost control
  • Food preparation techniques/ quality control
  • Grilling and deep frying skills/ Proper PPE Demonstrations
  • Meal preparation and presentation (Importance)
  • Kitchen equipment and tools knowledge In usage
  • Cleaning and sanitizing methods help prevent cross contamination
  • Purchasing, organizing, FIFO, cleanliness
  • Strong communication amongst all areas of kitchen staff members
  • Food safety understanding

Certification

Received Serv Safe Certification

  • Certificate Number - 25514785
  • Exam Form Number - 10854
  • Date Of Examination - 4/19/2024
  • Date Of Expiration - 2/21/24
  • Executive Vise President, national Restaurant Association Solutions - Sherman L. Brown

Timeline

Supervisor Training Coordinator

Sodexo USA
01.2024 - Current

Assistant Manager/Omelet Chef

The Academy Hotel
03.2013 - 08.2019

Sou Chef

Hotel Elegante Conference Event Center
01.2012 - 03.2013

Activity Director

Regency Retirement Facility
01.2010 - 01.2011

Short Order Cook

Dennys Corp.
03.1993 - 01.2009

Associate of Applied Science - Information Technology

Kaplan College

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Orlando Gooch