Hi, I’m
Orlando Haymon
Gary,IN
Summary
Goal-orientated individual dedicated to positive results. Versatile leader that works well independently and with a team. Consistently recognized for sales performance and excellence in customer service. Open minded and enthused to take on new tasks and challenges. Committed to growth, customer satisfaction, exceeding sales expectations and being an influential force in the workplace.
Overview
18
years of professional experience
Work History
Conduent
Customer Service Associate
09.2022 - Current
Job overview
- Managed over 50 customer calls per day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Met customer call guidelines for service levels, handle time and productivity.
- Established customer's trust by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
N1P Recording Studio
CEO/Artist/Audio Engineer
01.2012 - Current
Job overview
- Guided development, production, promotion and financial aspects of albums created under record label.
- Sold over 20,000 albums solo
- Sold over 50,000 albums as CEO of record label
- Managed staff of more than 5 people
- Prepared operational and salary budgets
- Developed strategic plans and initiatives.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Guitar Center
Sales Associate
04.2022 - 08.2022
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers, while managing over 50 calls per day.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales, meeting sales goals success rate of 97%.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Delta Faucet Company
Customer Service Representative
09.2021 - 03.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered over 50 customer calls per day with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ARISE
Customer Service Representative/Sales Associate
05.2019 - 08.2021
Job overview
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 97% of issues.
- Delivered superior customer service to retain existing customers and attract future customers.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
Manufacturing Solutions International
Warehouse Associate
01.2018 - 04.2019
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Polymer Logistics
Warehouse Worker
02.2017 - 11.2017
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 75 pounds.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Chicks
Cook/Cashier
02.2011 - 02.2012
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Dynamic Janitorial Services
Janitor/Maintenance
08.2009 - 01.2011
Job overview
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
Armed Security Guard, E&W Security
Security Guard
09.2007 - 05.2009
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
K-L Real Estate Consultants
Real Estate Consultant
03.2005 - 08.2007
Job overview
- Coordinated appointments to show marketed properties.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Consulted in sale/purchase of over 30 properties in short timeframes to exceed quotas and maximize business revenue.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
Education
Indiana Wesleyan UniversityMerrillville, IN
from Business Management
2020
Skills
- Customer Service
- Sales Expertise
- Conflict Resolution
- Active Listening
- Critical Thinking
- Reading Comprehension Skills
- Verbal and Written Communication
- Documentation and Recordkeeping
- Investigate Claims
- Hospitality and Accommodation
Timeline
Customer Service Associate
Conduent
09.2022 - Current
Sales Associate
Guitar Center
04.2022 - 08.2022
Customer Service Representative
Delta Faucet Company
09.2021 - 03.2022
Customer Service Representative/Sales Associate
ARISE
05.2019 - 08.2021
Warehouse Associate
Manufacturing Solutions International
01.2018 - 04.2019
Warehouse Worker
Polymer Logistics
02.2017 - 11.2017
CEO/Artist/Audio Engineer
N1P Recording Studio
01.2012 - Current
Cook/Cashier
Chicks
02.2011 - 02.2012
Janitor/Maintenance
Dynamic Janitorial Services
08.2009 - 01.2011
Security Guard
Armed Security Guard, E&W Security
09.2007 - 05.2009
Real Estate Consultant
K-L Real Estate Consultants
03.2005 - 08.2007
Indiana Wesleyan University
from Business Management
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