Orlando Hernandez
Springdale,AR
Summary
Dynamic professional with a proven track record at Lumio, excelling in customer consultation and CRM proficiency. Achieved significant sales targets by building strong client relationships and delivering accurate solar solutions. Expert in bilingual communication and attention to detail, ensuring high customer satisfaction and project optimization. Skilled at promoting products to home and business owners. Competent in preparing proposal and contract paperwork, managing schedules and coordinating installations and service calls to maximize customer satisfaction.
Overview
5
5
years of professional experience
Work History
Solar Specialist
Lumio
09.2022 - Current
- Facilitated client understanding of available financing options for solar installations and assisted them in securing appropriate funding programs when applicable.
- Increased client referrals through exceptional after-sales service, including regular check-ins and prompt issue resolution.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Car Salesperson
Crain Buick GMC
06.2021 - 09.2022
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Electronics Sales Associate
Walmart
09.2019 - 05.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Education
High School Diploma -
Nwacc
High School Diploma -
Don Tyson School of Innovation
07.2019
Skills
- Fluent Bilingualism
- Customer Consultation
- CRM proficiency
- Attention to Detail
- Building rapport
- Email and Telephone Etiquette
- Contract drafting
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Solar Specialist
Lumio
09.2022 - Current
Car Salesperson
Crain Buick GMC
06.2021 - 09.2022
Electronics Sales Associate
Walmart
09.2019 - 05.2021
High School Diploma -
Nwacc
High School Diploma -
Don Tyson School of Innovation
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