Summary
Overview
Work History
Education
Skills
Timeline
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Orlando Hernandez

Orlando Hernandez

Dallas,United States

Summary

AT&T Field Operations professional with over a decade of experience in network planning, training strategy development, and process improvement. Demonstrates technical proficiency and strategic planning skills, enhancing team productivity and operational efficiency. Committed to fostering cross-functional collaboration and delivering innovative solutions to complex business challenges in the telecommunications industry.

Overview

14
14
years of professional experience

Work History

AT&T Field Operations

AT&T
Dallas
04.2014 - Current
  • Collaborated with executives and field operations teams to optimize service delivery, enhance customer satisfaction, and drive operational efficiencies through data-driven process improvements.
  • Mentored field technicians in interpreting and executing field work orders, ensuring compliance with utility easements, safety regulations, and industry best practices while optimizing work processes.
  • Partnered with cross-functional teams to design and implement process improvements, resulting in significant cost reductions and enhanced operational scalability.
  • Supported the deployment and field implementation of consumer-based Fiber Optic Technology, ensuring seamless integration and performance optimization.
  • Evaluated emerging fiber and copper technologies, providing technical assessments and strategic feedback to align new or existing services with business objectives.
  • Proficient in advanced telecommunications technologies, including VoIP, U-verse, and Fiber, with a strong understanding of network architecture and troubleshooting methodologies.
  • Expert-level knowledge of AT&T’s network infrastructure, providing solutions and recommendations to address long-term technical challenges, and enhance network performance.
  • Utilized LFACS and other internal databases to design and validate circuit paths and infrastructure alignment.
  • Managed on-demand projects including VP escalations and high-priority installations with minimal supervision.

Learning & Development Technology Training Instructor

AT&T
Dallas
12.2021 - 07.2024
  • Delivered 120+ training courses, strengthening AT&T Field Operations organization.
  • Collaborated on multiple lab build projects to ensure training environments accurately reflected curriculum requirements and technical specifications.
  • Maintained thorough knowledge of learning and development (L&D) standards, staying updated on industry best practices to refine training strategies.
  • Provided mentorship and guidance to less experienced staff, fostering a collaborative environment and promoting professional growth.
  • Identified and resolved method and procedure conflicts impacting cross-functional business units, ensuring operational alignment and process efficiency.
  • Analyzed training outcomes and leveraged data to measure business impact, driving strategic improvements to align with key performance indicators (KPIs).
  • Managed curriculum enhancement projects, coordinating with cross-functional teams to deliver targeted training initiatives on schedule and within scope.
  • Partnered with Lead Training Delivery and Strategy Teams to update the technical training roadmap, ensuring standardization and alignment across technology training centers.
  • Developed and maintained training content aligned with organizational goals, incorporating adult learning principles and instructional design best practices.
  • Partnered with L&D strategists to design, enhance, and optimize training curricula, aligning instructional content with business objectives.

IT Asset Disposition Lead

Intechra
Coppell
02.2011 - 02.2014
  • Led end-to-end operations for IT asset disposition, ensuring optimal reuse, resale, or recycling of network equipment.
  • Developed and implemented network architecture modifications to support business growth and service delivery improvements.
  • Directed procurement, deployment, and lifecycle management of IT hardware and software, aligning with enterprise objectives.
  • Administered lease agreements and software license management, ensuring compliance and operational efficiency.
  • Streamlined IT asset disposition processes, enhancing reuse and recycling efficiency while ensuring regulatory compliance and data security.
  • Delivered strategic recommendations to leadership by evaluating infrastructure options, vendor capabilities, and affordability.
  • Administered vendor relations, procurement, lease management, and compliance assurance.

Education

PMP

Project Management Institute
09-2025

Bachelors - Organizational Leadership

East Texas A&M University
Commerce, United States

Skills

  • Training Strategy Development
  • Process Improvement
  • Network Infrastructure
  • Key Performance Indicators
  • LFACS Proficiency
  • Network Planning
  • Strategic Planning
  • Leadership & Mentorship

Timeline

Learning & Development Technology Training Instructor

AT&T
12.2021 - 07.2024

AT&T Field Operations

AT&T
04.2014 - Current

IT Asset Disposition Lead

Intechra
02.2011 - 02.2014

PMP

Project Management Institute

Bachelors - Organizational Leadership

East Texas A&M University

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