Orlando K. Stephens
Minot,ND
Summary
Twenty-five years of experience providing managerial skills and support, in the fields of Service, Sales and Construction. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Parts Coordinator
Marvin Coastline Windows & Doors
03.2019 - 07.2025
- Managed inventory levels to ensure timely availability of parts for service and installation.
- Coordinated procurement processes, optimizing order placement and vendor relationships.
- Oversaw logistics and distribution of parts, ensuring efficient delivery timelines.
- Analyzed inventory data to identify potential project delays and initiated proactive measures to avoid issues.
Office Manager
FORTRESS IMPACT WINDOWS AND DOORS
01.2017 - Current
- Promptly addressed all incoming client inquiries or concerns and ensured that communication between departments flowed smoothly.
- Organized client meetings to review estimates, verify product specifications, review warranty terms, and arrange for delivery of goods or installation.
- Coordinated with engineers to update Florida product approval and NOA’s for Fortress Impact Windows and Doors.
Operations Manager
FORTRESS IMPACT WINDOWS AND DOORS
01.2017 - 02.2019
- Supervised installation process from preliminary measurement to collection of payment throughout Martin County, Miami Dade County and Palm Beach County.
- Ensured that all permit practices were followed and installations were compliant with Florida Code and Miami Dade Code. Prepared permit packets and confirmed that all required documentation was completed and delivered to Building Department in addition to coordinating inspections.
- Responsible for hiring installers, processing their payroll and dispatching installation crews.
Installation Supervisor/Sales Consultant
ANCHOR IMPACT WINDOWS & DOORS
01.2015 - 01.2017
- Supervised installation process from preliminary measurement to collection of payment throughout Martin County, Miami Dade County and Palm Beach County.
- Ensured that all permit practices are followed and installations were compliant with Florida Code and Miami Dade Code, to include coordinating inspections
- Responsible for hiring installers, processing their payroll, and dispatching installation crews.
- Coordinated project schedules, optimizing resource allocation for timely completion of installations.
Customer Service Coordinator
S.I.W. MANUFACTURING
01.2013 - 01.2015
- Maintained truck fleet maintenance, insurance, and inspections.
- Coordinated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Confirmed preliminary information and measurements before submitting paperwork to Permit Department and for production.
- Verified new NOA’s for Miami Dade product approval.
Service Manager
NATIONAL WINDOW & DOOR
01.2004 - 01.2012
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Scheduled appointments for Service Technicians to perform client service calls and warranty compliance projects.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment of materials.
Skills
- Customer relations
- Team supervision
- Scheduling coordination
- Project management
- Problem resolution
- Compliance monitoring
ADDITIONAL QUALIFICATIONS
- Experienced in Quickbooks
- Certified in Lead Renovation, Repair and Painting
- Experienced construction equipment operator
Timeline
Parts Coordinator
Marvin Coastline Windows & Doors
03.2019 - 07.2025
Office Manager
FORTRESS IMPACT WINDOWS AND DOORS
01.2017 - Current
Operations Manager
FORTRESS IMPACT WINDOWS AND DOORS
01.2017 - 02.2019
Installation Supervisor/Sales Consultant
ANCHOR IMPACT WINDOWS & DOORS
01.2015 - 01.2017
Customer Service Coordinator
S.I.W. MANUFACTURING
01.2013 - 01.2015
Service Manager
NATIONAL WINDOW & DOOR
01.2004 - 01.2012
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