Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Orlando L. Thomas
St. Louis,Missouri
Work Preference
Summary
Dynamic writing and editing professional with over 15 years of extensive experience in copyediting, proofreading, and content creation across diverse document types for both print and online publications. Recognized as a proactive self-starter, adept at conceptualizing and executing various writing and editorial roles while collaborating effectively with teams to deliver consistently high-quality content. Proven ability to adapt to different styles and formats, ensuring all materials meet the highest standards of clarity and engagement. Committed to fostering strong partnerships with colleagues to enhance project outcomes and drive successful communication strategies.
Overview
29
29
years of professional experience
Work History
Patient Care Advocate
Express Scripts
St. Louis, Missouri
01.2013 - Current
- Outbound/inbound phone calls and inbound fax verification of members’ eligibility for pharmacy benefits/insurance using proprietary CRM software to enter and update claims in call center environment. Write and edit case communications using medical/health terminology to ensure continuity for subsequent evaluation. Handle customer inquiries and complaints. Calm angry customers and obtain resources for positive problem resolution. Successfully working remotely since 2020.
Continuing Substitute Teacher
Saint Louis Public Schools / Busch Middle School of Character
St. Louis, Missouri
01.2012 - 01.2013
- Provided daily instruction in language, math, and taught communication skills to develop proficiencies in assisting students with taking and passing Missouri Assessment Program test, and then successful transitioning them into a high school-level coursework.
Editor (Contract Position)
Harris-Stowe State University Anheuser-Busch School of Business
St. Louis, Missouri
01.2012 - 01.2012
- Completed copyediting and proofreading of a 200-page self-study accreditation report for submission to the Accreditation Council for Business Schools and Programs (ACBSP) for the continuation of business school accreditation at Harris-Stowe State University’s Anheuser-Busch School of Business.
Assistant / Associate Editor / Portal Web Editor
Wolters Kluwer Health / Facts & Comparisons
St. Louis, Missouri
01.1997 - 01.2010
- Wrote and edited daily news content/feature articles for the www.factsandcomparisons.com website. Researched pharmaceutical and mainstream news Web sites, conducted in-person/phone interviews, posted production content online using Microsoft-based content management software. As the Portal Web Editor, proofread information for content, grammar, punctuation, spelling, and style to company specifications and collaborated with pharmacists to ensure precise copy. Used Microsoft-based content management software, MS Office, Dreamweaver, and HTML coding to create daily news summaries in a Standard Generalized Markup Language (SGML) based management system. Answered customer service calls regarding the website, and general content questions about the company product line.
Education
Bachelor of Arts - English
University of Missouri
St. Louis, MissouriSkills
- Content Editor – Successfully completed total copyediting of 200-page accreditation report that was approved by the Accreditation Council for Business Schools and Programs in November 2012
- Web Author – Main author of Web site news content (wwwfactsandcomparisonscom) as a one-man newsroom, producing approximately 9,000 stories Developed research and writing guidelines for daily news content updating, and copyedited all of the various in-house produced publications
- Patient Formulary Reference Editor – Created initial template and writing guidelines for Patient Information Database (PIDB), a patient reference guide of a large series of one-page documents derived from drug prescribing information and written in understandable language to assist and counsel patients in their understanding and use of various medications Received commendations for publishing two feature stories (New Combatants on Erectile Dysfunction Battlefield and Emergency Contraceptive May Go Over-the-Counter)
Languages
Spanish
Limited Working
Timeline
Patient Care Advocate
Express Scripts
01.2013 - Current
Continuing Substitute Teacher
Saint Louis Public Schools / Busch Middle School of Character
01.2012 - 01.2013
Editor (Contract Position)
Harris-Stowe State University Anheuser-Busch School of Business
01.2012 - 01.2012
Assistant / Associate Editor / Portal Web Editor
Wolters Kluwer Health / Facts & Comparisons
01.1997 - 01.2010
Bachelor of Arts - English
University of Missouri