Orlando Marrero Pagan
121 NE 34th ST Unit 1409,FL
Summary
Dedicated and results-driven Doctor of Pharmacy with over 3 years of experience in retail pharmacy setting. Proven ability to optimize pharmacy operations, improve patient care, and drive business growth. Skilled in medication therapy management (MTM), patient counseling, customer service and leadership. Bilingual in English and Spanish, with a strong track record of increasing sales, enhancing patient outcomes, and fostering collaborative healthcare environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Preceptor
Larkin University College of Pharmacy
10.2023 - Current
- Oversaw work of pharmacy students externs to educate on proper procedures and how to prioritize care tasks.
- Promoted a positive learning environment that fostered collaboration among peers during clinical rotations.
- Evaluated student performance based on established criteria, effectively communicating results for continuous improvement efforts.
- Ensured high-quality clinical experiences for students by continuously evaluating and updating curriculum content.
Pharmacy Manager
Publix Pharmacy
09.2023 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Drove a 130% increase in pharmacy sales enhancing customer engagement, and promoting key services such as immunizations and medication therapy management (MTM).
- Streamlined workflow, reducing patient wait times by 60%.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Effectively resolved insurance rejections and other billing issues.
- Maintained state and federal records of legendary drugs and controlled substances.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
- Correctly completed pharmacy daily and weekly reports.
- Managed drug and supply inventories.
Assistant Pharmacy Manager
Publix Pharmacy
08.2022 - 09.2023
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Promoted pharmacy services to patients and medical providers.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Developed positive relationships with both customers and colleagues fostering a collaborative work environment.
- Improved patient satisfaction by providing efficient and accurate prescription filling services.
- Counseled patients on proper use of over-the-counter medications and explained potential side effects.
- Collaborated with Pharmacy Manager to develop strategies for achieving sales goals and improving overall performance.
- Educated patients about possible drug interactions and gave special administration instructions.
- Increased immunization rates in the community by administering vaccinations during flu season.
Floater Pharmacist
Publix Pharmacy
01.2022 - 08.2022
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Reviewed prescription to confirm appropriate selection of drug, dose, and check for interactions with other medications.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Entered orders into database, verified insurance and prepared medications.
- Provided exceptional customer service by addressing patient concerns and answering questions in a professional and empathetic manner.
Staff Pharmacist
CVS Pharmacy
10.2021 - 01.2022
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
Floater Pharmacist
Walgreens Boots Alliance
08.2021 - 10.2021
- Reviewed prescription to confirm appropriate selection of drug, dose, and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Provided exceptional customer service by addressing patient concerns and answering questions in a professional and empathetic manner.
- Collaborated closely with healthcare providers to optimize therapy plans based on individual patient needs, ensuring better treatment outcomes.
- Educated patients on proper medication use.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacist Intern
Walgreens Boots Alliance
12.2020 - 08.2021
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Used pharmacy software to enter prescription and insurance information.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
Education
PharmD - Pharmacy
Larkin University
Miami, FL05-2021
Bachelor of Science - Natural Sciences
Universidad Del Sagrado Corazon
San Juan, Puerto Rico05-2018
Skills
- Pharmacy operations management
- Workflow optimization
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Drug utilization review
- Performance metrics
- Sales optimization
- Critical thinking
- Decision-making
- Staff scheduling
- Profitability strategies
Certification
- Registered Pharmacist (PS63085)- Florida Board of Pharmacy
- Pharmacy-Based Immunization Delivery - American Pharmacists Association.
- Basic Life Support for Healthcare Providers – American Heart Association or Red Cross.
- Doctor of Pharmacy (PharmD.) - Accreditation Council for Pharmacy Education (ACPE).
- Opioid Overdose Prevention, Recognition and Response- Poison Control Center
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Preceptor
Larkin University College of Pharmacy
10.2023 - Current
Pharmacy Manager
Publix Pharmacy
09.2023 - Current
Assistant Pharmacy Manager
Publix Pharmacy
08.2022 - 09.2023
Floater Pharmacist
Publix Pharmacy
01.2022 - 08.2022
Staff Pharmacist
CVS Pharmacy
10.2021 - 01.2022
Floater Pharmacist
Walgreens Boots Alliance
08.2021 - 10.2021
Pharmacist Intern
Walgreens Boots Alliance
12.2020 - 08.2021
PharmD - Pharmacy
Larkin University
Bachelor of Science - Natural Sciences
Universidad Del Sagrado Corazon
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