ORLANDO MARTINEZ
TIJUANA ,MD
Summary
Adept at fostering positive customer relationships and enhancing business efficiency, my tenure at Confie Seguros honed my problem-solving and teamwork skills. Recognized for dependability and a friendly demeanor, I consistently improved service delivery and operational workflows, contributing to a notable increase in customer satisfaction and referral business.
Overview
31
31
years of professional experience
Work History
CONFIE
Confie Seguros
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Cyber Cafe Attendant
ORLANDO MARTINEZ
03.2016 - 11.2022
- Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
- Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.
- Resolved customer complaints professionally, addressing any concerns promptly and seeking opportunities for improvement where necessary.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
- Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
Irrigation Installer
EVERGREEN
04.2005 - 09.2014
- Ensured long-lasting system performance by utilizing high-quality materials and adhering to industry best practices during installation.
- Conducted regular maintenance visits for clients, prolonging the lifespan of their irrigation systems while maximizing efficiency.
- Enhanced customer satisfaction with timely and professional installation of high-quality irrigation systems.
- Troubleshot issues efficiently, quickly identifying root causes and implementing appropriate fixes to minimize downtime for clients.
- Improved irrigation system efficiency by accurately assessing client needs and designing tailored solutions.
- Measured, threaded, and cut materials to correct angles.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Contributed to business growth by consistently receiving positive feedback from satisfied customers who referred others to our services.
- Optimized water usage by carefully selecting appropriate sprinkler heads, valves, and timers for each project.
Store Manager's Assistant
BURGER KING
07.1994 - 03.2005
- Supported inventory management by restocking shelves and checking for product availability.
- Maintained cleanliness of sales floor and stockroom to create welcoming environment.
- Processed customer returns and exchanges with attention to store policies.
- Participated in training new staff members on store policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
BISHOP HIGH SCHOOL
Bishop, TX06-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Calm under pressure
Accomplishments
*IN THE TWO YEARS I HAVE WORKED FOR THE COMPANY I
HAVE MOVED FROM TEAR ONE TO TEAR FOUR
* HAVE HELPED ON FLOOR SUPPORT HELPING NEW AGENTS
COMING OUT OF TRAINING
* HAVE ASSISTED SUPERVISORS WHILE THEY
ARE ON VACATION.
Languages
Spanish
Full Professional
English
Professional Working
Interests
- Music
- Team Sports
- Watching Movies and TV Shows
- Playing Sports
Timeline
CONFIE
Confie Seguros
01.2023 - Current
Cyber Cafe Attendant
ORLANDO MARTINEZ
03.2016 - 11.2022
Irrigation Installer
EVERGREEN
04.2005 - 09.2014
Store Manager's Assistant
BURGER KING
07.1994 - 03.2005
High School Diploma -
BISHOP HIGH SCHOOL
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