Orlando Medina Jr.
Philadelphia,PA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations PT Supervisor
UPS
Philadelphia, PA
09.2024 - Current
- Supervises Package Handlers and trains, develops, and holds workgroups responsible for safety, production and attendance
- Sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety
- This position provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization
- Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times
- Establishes and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels
- Implements employee personal development plans as required to ensure the continuing professional growth of department personnel
- Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development
- Ensures all employees adhere to safety policies and procedures at all times
Certifier/Supervisor
PepsiCo
Philadelphia, US
01.2023 - 02.2024
- Managing warehouse team loaders work activity, perform pre shift meetings with staff and delegate tasks for work stations, monitoring computer system through Citrix software to activate truck routes, monitor work activity, research inventory, certify audits and finalize routes
Union Laborer 57
Anderson
Philadelphia, US
05.2022 - 10.2022
- Grading, Demolition, cleanup, cement work, digging holes, jackhammer work
Pro Service Sales Specialist
Lowes Home Improvement
Philadelphia, US
05.2017 - 09.2018
- Managing Department and associates
- Managing/creating business accounts
- Building and submitting quotes for sales
- Also serves as the store expert in the ProServices department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders
- Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders
- Some hospitality management
- This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
Appeals Case Processing Clerk
United States District Court for the Eastern District of Pennsylvania
Philadelphia, US
07.2005 - 05.2017
- Maintaining log of new/old cases that are on Appeal
- Maintaining Email, Written, and Telephone requests from USCA, Judges, Staff Attorneys, Docket Clerks, and Case Managers
- Uploading and Updating documents onto the computer system
- Certifying and transmitting Cases to U.S
- Court of Appeals
- Ordering Old cases from record center as well as from Judges chambers
- Providing information to public as well as Attorneys and USCA for Cases
Case Manager
United States Court of Appeals for the Third Circuit
Philadelphia, US
11.2014 - 11.2015
- Opening All Types of Appeals Cases (Civil, Criminal, Habeas, Prose, Etc.)
- Monitoring Tracker Program
- Adding Attorneys to Cases/ Setting Deadlines
- Docketing, Issuing Mandates, Transmitting to Legal Division
- Searching/Creating Parties/Attorneys in Database
- Creating forms
- Sending out Mail to Attorneys and Pro Se Recipients
- Utilizing the Internet to obtain information for cases
Appeals Case Processing Clerk
United States District Court for EDPA
Philadelphia, US
07.2005 - 05.2015
- Maintaining log of new/old cases that are on Appeal
- Maintaining Email, Written, and Telephone requests from USCA, Judges, Staff Attorneys, Docket Clerks, and Case Managers
- Uploading and Updating documents onto the computer system
- Certifying and transmitting Cases to U.S
- Court of Appeals
- Ordering Old cases from record center as well as from Judges chambers
- Providing information to public as well as Attorneys and USCA for Cases
Records Reproduction Clerk
United States District Court for the Eastern District of Pennsylvania
Philadelphia, US
01.2005 - 01.2007
- Reproducing File folders for New cases
- Opening and distribution of incoming prisoner, clerk office, and judges mail
- Logging in Checks
- Answering phone calls, submitting file request forms
- Filing
- Helping customers retrieve information about old and recent cases
- Xerox projects
Intern
Tierney Communications
01.2004 - 01.2005
- Installations of Hardware, Software, Upgrades, Memory
- Assist Supervisor with printer problems, hub installations, imaging computers, Setting up workstations, Password Resets
- Help Desk Support to Staff (Calls/Ticket System)
- Troubleshooting
Education
Bachelor of Science - Management Information Systems
Cabrini College
Radnor, PA05.2005
Skills
- ECF Court System
- Lotus Notes
- Troubleshooting/Maintenance
- Resolving End User Issues
- Installs
- Upgrades
- Ghost
- Microsoft Office
- Microsoft Word
- WordperfectX3
- WordperfectX5
- Windows Professional
- Mac OSX
- Adobe Acrobat 8 Pro
- Excel
- PowerPoint
- Access
- C
- Bilingual- Spanish/English (oral/written)
- Strong Verbal and Written Communication
- System Maintenance Expertise
- Customer Service
- Data Analysis Skills
- Effective Communication
- Strategic Negotiation Expertise
- Computer skills
- Order Processing System
- IT Helpdesk Services
- Active Directory Management
- Experience with Operating Systems
- Customer Technical Assistance
- Network Troubleshooting Skills
- Technical Desktop Support
- Property management
- Service Quality Oversight
- Efficient Issue Resolution
- Citrix
- Vehicle Operation
- Operational Oversight
- Project Leadership
- Team Development
- Order Processing System
- Warehouse management
- Project management
- Mentoring
- Data analysis skills
- Microsoft Access
- Marketing
- Courier
- Record Management
- Records management
- Serving
- IT support
- Strategic Decision-Making
- Attention to detail
Certification
- Driver's License, 09/01/23, 08/01/27
- Non-CDL Class C, 09/01/23, 08/01/27
Additional Information
Skills ECF Court System, Lotus Notes, Genesis, Troubleshooting/Maintenance, Resolving End User Issues, Installs, Upgrades in (Memory, Hardware, Software) Ghost, Microsoft Office, Microsoft Word, WordperfectX3, WordperfectX5, Windows Professional, Mac OSX, Adobe Acrobat 8 Pro, Excel, PowerPoint, Access, C++, Bilingual Spanish/English (oral/written), Excellent Communication skills.
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations PT Supervisor
UPS
09.2024 - Current
Certifier/Supervisor
PepsiCo
01.2023 - 02.2024
Union Laborer 57
Anderson
05.2022 - 10.2022
Pro Service Sales Specialist
Lowes Home Improvement
05.2017 - 09.2018
Case Manager
United States Court of Appeals for the Third Circuit
11.2014 - 11.2015
Appeals Case Processing Clerk
United States District Court for the Eastern District of Pennsylvania
07.2005 - 05.2017
Appeals Case Processing Clerk
United States District Court for EDPA
07.2005 - 05.2015
Records Reproduction Clerk
United States District Court for the Eastern District of Pennsylvania
01.2005 - 01.2007
Intern
Tierney Communications
01.2004 - 01.2005
- Driver's License, 09/01/23, 08/01/27
- Non-CDL Class C, 09/01/23, 08/01/27
Bachelor of Science - Management Information Systems
Cabrini College
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