Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Orlando Mena Bacallao

Housekeeping Manager
Henderson,NV

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeper Manager

MasterCorp
Las Vegas, NV
03.2020 - Current
  • Responsible for establishing and assigning tasks to employees in different areas: Assigning floors to houseman, assigning rooms to housekeepers and supervisors, assigning rooms to carpet cleaners.
  • Maintaining the operation and production on time required by the property, maintaining a good communication with the front desk and the resort manager.
  • Receiving calls from guests or front desk and assigning them to the houseman's or housekeepers.
  • Report maintenance to the maintenance department.
  • Follow up and update our systems.
  • Make inventories.
  • Keep track of employee when they clock-in and clock-out times.
  • Help with the tasks that are necessary for the operation to flow normally.
  • Prepare the linen and supply units in advance and ensure that it is sufficient.
  • Make quality reports of the units (MSI).
  • Hold meetings with employees and set goals or projects to follow.
  • Hold meetings on new procedures and security measures.
  • Attend meetings with the General Manager of the hotel to establish points and objectives in order to improve the stay of the clients.
  • Ensure that employees have the appropriate uniform with its name tag.
  • Resolve guest complaints.
  • Keep the chemicals and tools necessary for cleaning the units in good condition.
  • Publish employee schedules.

Housekeeper Supervisor Lead

MasterCorp
Las Vegas, NV
01.2017 - 03.2020
  • Recruit and train new employees.
  • Teach the cleaning procedures established by the company during the trial period.
  • Follow up and advise new employees.
  • Make daily reports of the behavior and performance of the trained person.
  • File documentation of new employees and reports.
  • Supervise units.
  • Report maintenance and inventory of the units.
  • Make reports cards to the housekeepers.
  • Hold meetings with the supervisors about the procedures to follow in the units and security procedures that we must follow in the rooms.

Housekeeper Supervisor

MasterCorp
Las Vegas, NV
11.2015 - 01.2017
  • Maintain the cleaning standards required by the company in the units.
  • Supervise the quality of cleaning and inventory of the rooms.
  • Ensure that the housekeepers follow the established cleaning procedures.
  • Deliver the units on time and with the highest quality for the guest.
  • Report inventory missing in the unit's.
  • Report unit's maintenance
  • Make cleaning quality reports to the housekeepers.

Houseperson

MasterCorp
Las Vegas, NV
10.2014 - 11.2015


  • Responsible for maintaining the floors with the linen and supply necessary for the units that occupy services.
  • Carry out Guest requests assigned by the front desk.
  • Completed orders from supervisor.
  • Keep the floors and surrounding areas clean.
  • Complete the inventory of the rooms.
  • Keep the vacuums clean and in good conditions.

Education

High School Diploma -

Economia Habana
Havana, Cuba
01.2006

Skills

  • Leadership experience
  • Problem solving abilities
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Learning and adaptability skills
  • Computer skills
  • Customer service
  • Competitive
  • Hardworker



Certification

  • Auditor accountant.
  • Microsoft Office.

Languages

Spanish
Native or Bilingual

Timeline

Housekeeper Manager

MasterCorp
03.2020 - Current

Housekeeper Supervisor Lead

MasterCorp
01.2017 - 03.2020

Housekeeper Supervisor

MasterCorp
11.2015 - 01.2017

Houseperson

MasterCorp
10.2014 - 11.2015

High School Diploma -

Economia Habana

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Orlando Mena BacallaoHousekeeping Manager