Orlando Monteiro

Overview: Sand hauling Control, Oil and Gas, Freight Transportation, Trucking, Fracking, Inventory Management, Supply Chain Operations Management, Logistics Management, Operations Management, Transportation Management, Stock Management, Customer Support.

• Coordinated sand hauling on 10-15 well sites in West Texas and New Mexico region.
• Monitored over 500 sand haulers per 12h shift picking up loads and delivering them to exact location on time and safely.
• Tracked orders and notified customers of status or potential delays.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Monitored inbound and outbound freight operations to establish timely delivery of products.
• Built new frac jobs on AI software to optimize logistics and supply chain during pre-frac by starting with mapping job location including GPS coordinates and turn by turn directions, worked with regional safety team and identified restricted zones.
• Analyzed job proposals, (Planning Order), review and entered pumping schedule accordingly by sand amount pumped per stage, mesh types, pumping time and time between stages.
• Developed strategies to optimize utilization of available resources.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Managed inventory levels to verify availability of stock for customer orders.
• Updated and maintained databases to track shipments and inventory.
• Monitored performance of logistics operations to identify areas for improvement.
• Prepared and presented reports to management on logistics performance.
• Coordinated with Sand Procurement team regarding Purchase Orders and Pull Points.
• Communicated with loading facilities in regards to delays on estimated in and out time of drivers, duplicate and incorrect BOLs (Bill of Landing) tickets.
• Ran Out of Route calculations and Deadhead mileages.
• Coordinated Stepdeck trailers and single chassis moves to clear pads after job completion.

Overview: Operations Support, Troubleshooting, Software, Logistics, Transportation, Supply Chain, Customer Support, Maintenance support, Billing.

• Supported over 70 Sand Haulers per shift with loads completions, billing, maintenance requests, bonus, directions and coordinates.
• Helped sand haulers with hitch and shift scheduling.
• Reached out to missed shift sand haulers.
• Requested loads re-assignment from Logistics Coordinator.
• Requested loads approval, cancellation, pending loads from billing department.
• Submitted roadside assistance request.
• Assigned and removed trailer chassis to sand haulers and carriers.

Overview: Customer Support, Organizational Development, Inventory Management, Process Improvement.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Accurately checked in new units from transportation.
• Collaborated with procurement team to establish steady supply of inventory.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Assisted office manager with scanning and addendum labels
• Performed data entry and completed proper paperwork.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Analyzed inventory trends to identify and prepare for potential issues and discrepancies.

• Performed inventories on sports equipment and ordered more or made repairs.
• Handled daily facility scheduling and equipment use.
• Paired individuals to achieve best fit for athletic and academic programs.
• Helped staff customize plans for specific groups based on age or ability level.
• Enhanced customer service based on feedback from guests.
• Monitored workers for performance, professionalism and service quality.
• Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
• Coordinated supply orders, storage and distribution for program.