Orlando Muñoz
McAllen
Summary
Dependable team player with strong service record, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Custodian
Region One ESC
03.2024 - Current
- Support with event setups and breakdowns, enabling smooth operation of school and corporate events.
- Maintain clean and comfortable environment in building by vacuuming, cleaning windows, and dusting.
- Replace and refill paper towel and toilet paper dispensers for users convenience.
- Collaborate with other custodial staff to complete larger projects efficiently and effectively.
- Respond quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Maintain cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assist Supervisor implement Team Cleaning in school districts within our region.
- Assist Supervisor create schedules and train custodial staff for Team Cleaning.
Custodian
PSJA ISD
10.2018 - 02.2024
- Maintained clean and comfortable environments in campus buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to administration.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept building spaces premises clean inside and outside.
Custodial Area Foreman
PSJA ISD
08.2021 - 01.2023
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Assisted Supervisor with scheduling, staff training, and implementation of Team Cleaning concept.
- Interviewed applicants.
- Arranged beneficial deals with suppliers for materials to stay within budget limitations.
- Prepared and submitted accident and injury reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw 32 campuses and over150 employees within the district.
- Communicated on a daily basis with my immediate supervisor on my daily schedule such as meetings, visual inspections, and department operations.
- Inspected equipment to determine if maintenance was required.
Provider
All Valley Health Care
09.2016 - 04.2018
- Completed household management tasks for clients within private home settings.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
Manager
Wireless Gadgetz
06.2007 - 10.2015
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and vendors.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Completed quality and fraud inspections on cell phones.
- Installed and configured new devices and system components.
Crew Leader
Valley Data
02.2003 - 04.2007
- Discussed daily work requirements with crew and assigned tasks to enable completion of work.
- Communicated effectively with upper management, and team members to keep everyone informed.
- Dug holes, trenches and removed any vegetation that would be an obstruction to get elevations at locations to complete projects.
- Graphed every project by hand from an aerial view.
- Operate GPS units for surveying equipment to grade earth according to engineering design specifications and topographic requirements.
Outbound/Inbound Call Center Agent
Penncro Associates Inc.
02.2002 - 12.2002
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Received calls from potential customers to ask about our products and services.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
GED -
Nikki Rowe High School
McAllen, TX10-1994
Skills
- Dependable and Responsible
- Customer Service
- Policy and Procedure Enforcement
- Adaptable and Flexible
Timeline
Custodian
Region One ESC
03.2024 - Current
Custodial Area Foreman
PSJA ISD
08.2021 - 01.2023
Custodian
PSJA ISD
10.2018 - 02.2024
Provider
All Valley Health Care
09.2016 - 04.2018
Manager
Wireless Gadgetz
06.2007 - 10.2015
Crew Leader
Valley Data
02.2003 - 04.2007
Outbound/Inbound Call Center Agent
Penncro Associates Inc.
02.2002 - 12.2002
GED -
Nikki Rowe High School
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