Orlando Pridgen
Las Vegas
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
10
10
years of professional experience
Work History
General Manager
Luv Carwash
Las Vegas
09.2024 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
General Manager
Walgreen's Pharmacy
Las Vegas
02.2021 - Current
- Oversaw all aspects of the business location to drive operational excellence and achieve organizational goals.
- Coordinated the development of key performance goals for various functions and direct reports.
- Designed and implemented plans to reach specified objectives.
- Managed essential hiring and talent development processes to strengthen workforce expertise.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operations Manager
Macy’s
Las Vegas
12.2015 - 09.2024
- Training new and existing colleagues.
- Planning, assigning, and directing work.
- Authoring and discussing performance appraisals with colleagues.
- Addressing colleagues' performance and corrective action plans.
- Colleague motivation and rewards.
- Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures.
- Oversee key hiring and talent development programs.
Education
Associates Degree - Construction Management
Pasadena City College
Pasadena04.1995
Diploma -
Pasadena High School
Pasadena06.1992
Skills
- Performance reporting
- Customer service
- Staff training
- Vendor management
- Operations oversight
- Key performance indicators
References
References available upon request.
Timeline
General Manager
Luv Carwash
09.2024 - Current
General Manager
Walgreen's Pharmacy
02.2021 - Current
Operations Manager
Macy’s
12.2015 - 09.2024
Associates Degree - Construction Management
Pasadena City College
Diploma -
Pasadena High School