Orlando Quezada
New York,NY
Summary
Results-driven Director of Operations with expertise in strategic planning, process optimization, and team leadership. Strong competencies in enhancing productivity and operational excellence across multiple unit locations nationwide. Proven ability to mentor district leaders while fostering a culture of continuous improvement. Excellent communication and problem-solving skills ensure seamless operations and exceed organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Gregorys Coffee
11.2024 - Current
- Oversaw operations across 54 locations nation wide, ensuring consistent execution of brand standards, food quality, and guest experience.
- Led and developed regional and store-level leadership teams, including hiring, training, performance management, and succession planning
- Drove financial performance by managing P&Ls, labor optimization, COGS, and controllable expenses to exceed sales and profitability targets.
- Partnered with executive leadership on strategic initiatives, new store openings, and operational process improvements.
- Implemented operational systems, policies, and KPIs to improve efficiency, accountability, and scalability.
- Ensured compliance with health, safety, and company regulations while fostering a culture of accountability and hospitality
- Analyzed performance data and guest feedback to identify trends, resolve issues, and drive continuous improvement
- Designed and executed operational playbooks, SOPs, and training systems to support rapid growth and operational consistency.
Regional Manager
Gregorys Coffee
03.2024 - 11.2024
- Oversaw the operations of 17 locations across the tri-state, ensuring consistent delivery of high-quality products and services
- Maintained high standards of quality control to ensure customer satisfaction across all locations.
- Created and maintained budgets, monitoring expenses to meet financial targets. Which included but not limited to Sakes, COGS, Labor and Opex spending.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Mentored and coached employees to develop their skills and advance within the organization
- Ensured compliance with company policies, procedures, and regulatory requirements at all 17 locations.
- Identified areas for improvement within each locations operations and implemented corrective actions accordingly
District Manager
The Little Beet
02.2021 - 03.2024
- Provided leadership guidance to store General managers on how to best run their respective stores while meeting budgeted goals and creating and maintaining a positive culture.
- Analyzed sales and spending data on P&L from all stores within the district to identify trends and opportunities for improvement.
- Conducted weekly meetings with General managers to ensure compliance with policies, procedures and that our core values were being followed and encouraged.
- Coached store managers on sales techniques, product knowledge, customer service skills, best food safety practices
- Recruited and trained General managers and provided ongoing mentorship.
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Conducted daily visits to ensure all locations were meeting the company's 8 non-negotiable.
- Coached management team on any opportunities I may have witnessed during my visit and followed up on my next visit.
- Created and maintained a master inventory count sheet with the correct mapped items for the entire brand. This ensured we were accurately counting our inventory across each location. By doing this COGS dropped over 3%.
General Manager
The Little Beet
03.2018 - 02.2021
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Helped to create a pipe line of General managers, Kitchen Manager and line managers.
Line Manager
The Little Beet
03.2017 - 03.2018
- Monitored employee performance, providing constructive feedback to improve productivity and quality of work.
- Resolved conflicts between employees in a timely manner, minimizing disruption to workflow.
- Provided leadership through example, encouraging employees to strive for excellence in their roles.
- Ensured all Department of Health standards and procedures were being followed.
- Oversaw optimum daily operations, exceeding customer expectations.
Education
High School Diploma -
Newtown
Queens, NY09.2023
Skills
- Leadership Development
- Strategic planning and execution
- Compliance Monitoring
- Profitability Optimization
- Operations Management
- Multi-Unit Management
- Customer Service
- Budget creation
- Brand Execution
- Quality assurance
- KPI management
- Operational efficiency
Certification
Food Handler Certification
Willing To Relocate
New York, NY
Languages
Spanish
English
Timeline
Director of Operations
Gregorys Coffee
11.2024 - Current
Regional Manager
Gregorys Coffee
03.2024 - 11.2024
District Manager
The Little Beet
02.2021 - 03.2024
General Manager
The Little Beet
03.2018 - 02.2021
Line Manager
The Little Beet
03.2017 - 03.2018
High School Diploma -
Newtown