Orlando Ramirez
wholesale supervisor
Miramar,FL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
25
25
years of professional experience
Work History
Wholesale Supervisor
Pepboys Parts And Auto
Pompano Beach, FL
03.2022 - 03.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained positive working relationship with fellow staff and management.
Store Manager
Autoplus auto parts
Pompano Beach, FL
03.2016 - 03.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Commercial Manager
Pepboys Parts And Auto
North Miami, FL
08.2014 - 03.2016
- Aligned commercial activities with strategic company goals by optimizing sales opportunities.
- Supported local sales teams with customer meetings and account plans based on strategies.
- Priced structures for products for increased profitability.
- Delivered insights for customers and markets and determined whether existing products met needs.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Counter Sales Representative
Autopart International
Hollywood, FL
01.2011 - 08.2014
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Assistant Store Manager
Advance Auto Parts
Miami, FL
07.1998 - 08.2009
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Computer Repair Tech And Security - Computer And Information Systems Security
Florida Career College - Miami
Miami, FL01.2022
High School Diploma -
American Academy of Pinecrest
Pincrest Fl12.2010
Skills
- Processes and Procedures
- Quantitative Skills
- Experience in Leadership
- Flexible Schedule
- Critical Thinking
- Team Management
- Relationship Building
- Training & Development
- Friendly, Positive Attitude
- Planning & Organizing
- Problem Resolution
- Customer Service
- Microsoft Office
- People Skills
- Good Work Ethic
- Supervision & Leadership
- Reliable & Trustworthy
- Organizational Skills
- Active Listening
- Conflict Resolution
- Fluent in Spanish
- Computer Skills
- Supervisory skills
- Supervisory expertise
- Wholesaler training
- Knowledge of supervisory concepts
- Supervisory experience
- Supervisory training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as manager the year for outstanding performance and team contributions.
- Promoted from cashier/parts to assistant manager in less than 12-months.
- Exceeded sales goals by average of 40% in yearly goals
- Drove improvement in profits through aggressive sales
- Led team to achieve positive, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- highly motivated and hard worker . looking for a career change
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Wholesale Supervisor
Pepboys Parts And Auto
03.2022 - 03.2023
Store Manager
Autoplus auto parts
03.2016 - 03.2022
Commercial Manager
Pepboys Parts And Auto
08.2014 - 03.2016
Counter Sales Representative
Autopart International
01.2011 - 08.2014
Assistant Store Manager
Advance Auto Parts
07.1998 - 08.2009
Computer Repair Tech And Security - Computer And Information Systems Security
Florida Career College - Miami
High School Diploma -
American Academy of Pinecrest
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