Orlando Ramirez
Arlington,TX
Summary
Experienced with tenant relations, administrative support, and lease documentation. Uses organizational skills to manage leasing tasks efficiently. Knowledge of property management software and effective communication techniques ensures tenant satisfaction and smooth operations.
Overview
7
7
years of professional experience
Work History
Leasing Agent / Assistant Manager
Allied Property Management
01.2021 - Current
- Process maintenance requests for repairs in units utilizing OneSite software
- Assist with residential needs, walk units, schedule with vendors, tour prospects & maintained occupancy
- Kept residents informed of changes to rental agreements and upcoming property maintenance
- Resolved grievances and complaints quickly to boost renter satisfaction
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
Leasing Agent
Western Wealth Communities
01.2018 - 01.2021
- Utilized using Yardi software & RentCafe maintained market surveys and marketed on Craigslist, Facebook
- Knowledgeable of Fair Housing Regulations
- Maintained communication with residents & prospects in person or online
- Verified qualified criteria met applicants to be accepted as tenants to support occupant compliance with regulations
- Explained application procedures and lease contracts in proper terminology to prospects
Hostess
SaltGrass SteakHouse
10.2017 - 08.2018
- Organized and scheduled reservations 50+ daily in person or over phone, greeted an average 500 guests per day at the door and escorted them to their tables
- Accommodated guests according to their needs, ensured dining services ran smoothly by checking on tables and informing servers and management of any guest concerns
- Assisted dining room staff with setting and clearing tables during high traffic periods
- Field telephone calls to answer questions and take reservations
- Addressed customer requests and concerns with a positive attitude and empathy
- Provided servers with the proper number of guests per section to avoid bottlenecking service
- Maintained organized hostess station and restocked supplies
Education
High School Diploma -
Sam Houston High School
06.2018
Skills
- Fair housing compliance
- Serve customers
- Problem-solving
- Fair housing laws
- Pricing management
- Lease agreements
- Customer service
- Organization
- Telephone and email etiquette
- Lease renewals
- Property tours and inspections
- Leasing operations
- Relationship building
- Application processing
- Leasing and sales
- Customer service-focused
- Problem-solving abilities
- Attention to detail
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Agent / Assistant Manager
Allied Property Management
01.2021 - Current
Leasing Agent
Western Wealth Communities
01.2018 - 01.2021
Hostess
SaltGrass SteakHouse
10.2017 - 08.2018
High School Diploma -
Sam Houston High School
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