Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Orlando Reyes

Washington,DC

Summary

Highly skilled and motivated IT Support Specialist with over 7 years of experience providing exceptional technical assistance and customer service to end-users. Proficient in diagnosing and resolving hardware and software issues to ensure seamless operations. Adept at managing help desk inquiries and performing remote troubleshooting. Excellent communication skills and a proven ability to convey complex technical concepts to non-technical individuals. Seeking to leverage my expertise to contribute to a dynamic IT team and deliver top-notch support to enhance overall organizational efficiency.

Overview

16
16
years of professional experience

Work History

Technology Teacher and Coordinator

DC Bilingual PCS
08.2016 - 06.2023


Technology Teacher

  • Provided rigorous instruction to students in grades 1st-5th by creating a safe, nurturing, and intellectually challenging learning environment and by applying the DCB content curriculum, school wide instructional strategies, non-negotiable and best practices.
  • Taught skills, knowledge, and scientific attitudes through courses in technology education.
  • Instructed students in internet safety/digital citizenship, Google suite (Google Drive, Google Doc, Google Slides, Google Sheets), basic computer science (i.e, hardware, software) and basic coding.
  • Instructed students in the proper use, care and safe handling of equipment.
  • Participated in ongoing professional development, including various modalities of coaching, receive and provide critical feedback and implement all learning in the classroom; participate in team meetings and student's focused meetings.
  • Promoted family engagement by developing a partnership with parents through ongoing positive communication, home visits and other activities that encourage active participation in the student's learning.


Technology Coordinator

  • Developed and implemented protocols for the use of IT across departments and projects.
  • Supported staff and students with the use of technology
  • Managed Google G Suite, Mosyle MDM system and PowerSchool SIS while also serving as the primary contact for troubleshooting issues with said platforms.
  • Installed, configured and managed all software and hardware (apps, printers٫ projectors, etc)
  • Assisted in budgeting for IT expenses, including the purchase of new equipment and software when necessary.
  • Maintained school-wide technology inventory/devices and distributed materials to all staff and students.
  • Maintained licenses and upgrade schedules.
  • Coordinated and served as the primary point of contact for vendors and outside contractors to support technology infrastructure.
  • Monitored system and network performance and coordinated maintenance activities (e.g. backups) with external networking contractors.
  • Provided technical support and/or training on school-wide systems.
  • Provided advice on the most suitable IT choices.
  • Organized troubleshooting٫ repairs and data restoration.
  • Supported school events or professional development, specifically with technology setups and/or running technology.
  • Supported the onboarding process for new staff by ensuring computers and other classroom technology were ready, set email accounts and other online resources (i.e., Reading A-Z, Typing Club, Benchmark/Soluciones, etc). Responsible for all offboarding of staff related to IT access and technology return.
  • Other duties as assigned

Studio R.O.C.K.S Administrative Coordinator

CentroNia
08.2012 - 07.2016
  • Managed all internal communication of staff schedules, program calendars, staff directory.
  • Created and managed all Google documents for Studio R.O.C.K.S. includes but not limited to: itemized budgets, staff schedule, flex time, school year calendar, summer calendar, staff directory, department contact information, meal count, and attendance reporting.
  • Responsible for the input of timesheets for all Lead and Assistant Teachers at both Irving Street and Columbia Road OST program sites.
  • Constructed and communicated staff schedules for all Lead and Assistant Teachers for OST programs and Camps to ensure we are always fully staffed for programming.
  • Partnered with Program Administrator of Curriculum and Instruction to ensure that all Lead and Assistant teachers are aware of all program logistics including but not limited to: schedules, professional development and training, changes in calendar, full day coverage of classes.
  • Corresponded with parents on all administrative needs for student files in order to operate in compliance with grant agreements and the Committee on Accreditation.
  • Maintained staff files in order to ensure that all of our staff are compliant with the requirements of our grant agreements and the Committee on Accreditation.
  • Responsible for attendance reporting for CYITC grant and for OSSE reporting.
  • Responsible for partnering with Communications Liaison in order to ensure administrative support and setup for all events, recruitment fairs, special programs, initiatives.
  • Partnered with Communications Liaison to ensure that all events, special programs, and initiatives for OST and Camps are documented with Photography and Video.
  • Served on the CEE Communications subcommittee to ensure that all events have flyers, banners, promotions, and marketing materials.
  • Partnered with Program Administrator of Curriculum and Instruction to resolve behavioral issues with students within the program in Before School, Midday Block, and After School Program and help cover classes as needed.
  • Provided administrative support to the CEE Senior Leadership Team as needed.
  • Drafted all Purchase Orders for the Studio R.O.C.K.S. department.
  • Active participant in the tri-annual cultural immersion month activities and community production.
  • Attend all scheduled professional development.
  • Increased the presence of technology within the Studio R.O.C.K.S (video, photography, webpage management).

Studio R.O.C.K.S 5th Grade and Tweens Coach

CentroNia
08.2011 - 08.2012
  • Led assigned grade level team, develop curriculum and lesson plans, facilitate team meetings, attend meetings and lead professional development trainings for staff
  • Created project-based art, academic and movement units and lessons with Studio R.O.C.K.S Lead Teachers consistent with program themes
  • Collaborated and serve as a grade level liaison with DC Bilingual PCS teachers to realize the vision and goals of the Studio R.O.C.K.S and Out of School Time programs
  • Observe, reflect and share best practices with Studio R.O.C.K.S Lead Teachers and Assistant Teachers
  • Managed grade level classes and mixed grade studios across the R.O.C.K.S content areas

Studio R.O.C.K.S, Lead Teacher

CentroNia
01.2010 - 08.2011
  • Planned and implemented age-appropriate learning and enrichment activities using student-centered and inquiry based approaches for assigned groups of students, between the ages of 5–13
  • Participated and contributed to the development of the program team through regular attendance in staff meetings and retreats
  • Provided periodic written reports, summarizing and documenting the program implementation and interaction with students and providing ongoing communication about student's progress and performance to the program director
  • Communicated with parents on a regular basis to build strong parent relationship along with implementing strategies to involve them in the student's areas of learning
  • Collaborated with other Studio R.O.C.K.S teachers and DC Bilingual teachers to realize the vision, goals and mission of CentroNía and the Community Education & Engagement programs
  • Modeled a consistent philosophical and caring approach to working with children and youth along with an appropriate example of professional conduct
  • Provided support and supervision for student activities

Educational Aid

Latin American Youth Center LAYC
09.2007 - 08.2009
  • Assisted teachers in the classroom with creating and implementing lesson plans, and assisted students in their class work, ensuring accuracy of completed lessons, prior to submission
  • Worked with six students who were below grade level to improve their academic skills
  • Completed weekly data entry in the LAYC Efforts to Outcome System, tracking both in-school and after-school work with each student and ensuring accuracy all of pertinent information
  • Planned and coordinated educational and recreational activities for the students in the In-School, After-School Tutorial Program and Summer Enrichment Program
  • Coordinated special programs for the After School participants such as reading and math club, music club and mentoring program
  • Assisted teachers and other Corps members when needed
  • Perform other duties as required and/or directed, ensuring they were carried out in a concise and professional manner
  • Participated in monthly community service projects

Education

High School Diploma -

Roosevelt S.T.A.Y. High School
Washington, DC
06.2009

Skills

  • Mac OS
  • Windows OS
  • Google G Suite for Education
  • IT Desk Help
  • Audio/Video Setup
  • New Teacher On-boarding
  • Staff Training
  • Complex Problem-Solving
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Technology Teacher and Coordinator

DC Bilingual PCS
08.2016 - 06.2023

Studio R.O.C.K.S Administrative Coordinator

CentroNia
08.2012 - 07.2016

Studio R.O.C.K.S 5th Grade and Tweens Coach

CentroNia
08.2011 - 08.2012

Studio R.O.C.K.S, Lead Teacher

CentroNia
01.2010 - 08.2011

Educational Aid

Latin American Youth Center LAYC
09.2007 - 08.2009

High School Diploma -

Roosevelt S.T.A.Y. High School
Orlando Reyes