Orlando Rivas
San Gabriel,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Social Media Marketer
TikTok/Instagram/Youtube
Los Angeles, CA
01.2015 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Created and distributed monthly newsletters to stay in touch with followers.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Helped clients develop website portals and social media pages to promote businesses.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Front Desk Agent
The Wilshire Condominiums
Los Angeles, CA
09.2023 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Front Desk Agent
California Club
Los Angeles, CA
01.2021 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Certification - Social Media Marketing
Austin Peay State University
Clarksville, TN11.2022
High School Diploma -
John Muir High School
Pasadena, CA06.2015
Skills
- Video Editing
- Graphic Design
- Paid Advertising Coordination
- Digital Content Platforms
- Keyword Optimization
- Ad Development
- SEO Strategy Development
- Social Media and Promotions
- Channel Growth Tracking
- Audience Engagement
- Customer Service Excellence
- Guest Relations
- Communications Strategies
- Reservations
- Time Management
- Guest Services
- Hospitality best practices
- Computer Experience
- Front Desk Management
- Problem-solving skills
- Reservation Systems
- Guest Registration
- Event Coordination
- Detail Oriented
- Multitasking Abilities
- Attention to Detail
- Phone and Email Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
The Wilshire Condominiums
09.2023 - Current
Front Desk Agent
California Club
01.2021 - 07.2023
Social Media Marketer
TikTok/Instagram/Youtube
01.2015 - Current
Certification - Social Media Marketing
Austin Peay State University
High School Diploma -
John Muir High School