Orlando Rodriguez
Brooklyn,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Program Manager
Success 4 Life Tutoring Services Inc.
10.2021 - 06.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Substitute Teacher
New York City Department Of Education, New York
06.2021 - 06.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Pro Supervisor
The Home Depot Inc
04.2014 - 06.2019
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Operations Manager
Fedex Express
07.1997 - 05.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Bachelor of Arts - Mathematics
Brooklyn College
Brooklyn, NY05.2006
Skills
- Program Development and Management
- Financial Analysis
- Program Reviews
- Business Acumen
- Multi-Operations Management
- Logistics Operations
- Performance Monitoring
- Policy and Procedure Improvement
- Managing Program Activities
- Employee Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Program Manager
Success 4 Life Tutoring Services Inc.
10.2021 - 06.2023
Substitute Teacher
New York City Department Of Education, New York
06.2021 - 06.2022
Pro Supervisor
The Home Depot Inc
04.2014 - 06.2019
Operations Manager
Fedex Express
07.1997 - 05.2012
Bachelor of Arts - Mathematics
Brooklyn College
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