ORLANDO RODRIGUEZ
Mount Laurel
Summary
Experienced professional with a proven track record of improving operations and resolving issues. Skilled in building strong relationships with stakeholders, clients, and colleagues to achieve organizational goals. Ready to leverage training and expertise to tackle new career opportunities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Taxpayer Representative
State of New Jersey Department of Treasury
04.2024 - Current
- Communicate with taxpayers to gather, provide and share updated information on state guidelines, programs, products and services.
- Handled customer complaints efficiently and professionally to restore customer confidence and prevent loss of trust.
- Exceed performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding state benefits, eligibility, and claims.
FREIGHT RAILROAD CONDUCTOR
CONRAIL
7 2023 - 04.2024
- Comply with Rules and Regulations of the FRA (Federal Railroad Administration)
- Ensured timely freight deliveries by coordinating closely with customers, yardmasters, and trainmasters.
- Developed strong relationships with key stakeholders such as shippers, receivers, regulators, community leaders ensuring smooth rail operations.
- Recorded logs of train car destinations and contents.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
- Demonstrated leadership during crew changes by providing clear instructions to incoming conductors and ensuring seamless handoffs.
MORTGAGE LOAN OFFICER
FAMILY FIRST FUNDING
08.2022 - 03.2023
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and implemented marketing campaigns to generate new business opportunities.
RELATIONSHIP MANAGER
ARC HOME LLC
02.2022 - 06.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
SALES MANAGER
FREEDOM MORTGAGE CORPORATIONS
10.2020 - 02.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
ASSISTANT STORE MANAGER
TD BANK
04.2020 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
FINANCIAL SERVICE ASSOCIATE
TD BANK
09.2019 - 04.2020
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
ASSOCIATE INSIDE SALES REPRESENTATIVE
DELL EMC
07.2019 - 09.2019
- Help Companies Modernize Current IT Infrastructure Through The Midrange Storage Portfolio
- Provided Solutions That Will Help Drive Out Cost, Complexity, and Risk In The Data Center
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
12.2018 - 07.2019
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
SENIOR SALES TEAM LEADER
FREEDOM MORTGAGE CORPORATIONS
10.2017 - 06.2018
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
LOAN OFFICER
FREEDOM MORTGAGE CORPORATIONS
06.2015 - 10.2017
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Finished 7th in the company with 800 Closed Loans in 2016
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Ranked 2nd in Portfolio Vertical with Applications Through The Gate at 80.3% in 2016
Education
Bachelor of Arts - Communications/ Media Arts
WESLEY COLLEGE
Dover, DE05.2015
Skills
Client Service
Customer Support
Sales Reporting
Data entry proficiency
Goal-oriented mindset
Credit analysis
Credit Reporting
Debt management
Collections processing
Repayment plan structuring
Organization Involvement and Volunteer Experience
- HEAD FOOTBALL COACH MOUNT LAUREL INDIANS 6U TEAM, 2024
- TEMPLE TEAM LEADER CHANGE CHURCH EWING, NEW JERSEY, 2024
- COACH FOR THE FIRST FLYER PROGRAM AT FREEDOM MORTGAGE CORPORATIONS, 2016-2018
- ACADEMIC SUCCESS 2.0 TEACHER ASSISTANT & ACADEMIC COACH, 2015
- WESLEY COLLEGE FOOTBALL PLAYER, 2011-2013
- YOUTH MINISTRY AT ABUNDANT NEW LIFE MINISTRIES, 2010-2018
- IMPACT YOUTH MINISTRY CLUB PRESIDENT AT WESLEY COLLEGE, 2013-2015
- P.U.L.S.E MENTOR AT WESLEY COLLEGE, 2013-2015
Certification
Certified Transformational Life Coach - Dr. Dharius Daniels TCC Program
Timeline
Taxpayer Representative
State of New Jersey Department of Treasury
04.2024 - Current
MORTGAGE LOAN OFFICER
FAMILY FIRST FUNDING
08.2022 - 03.2023
Certified Transformational Life Coach - Dr. Dharius Daniels TCC Program
06-2022
RELATIONSHIP MANAGER
ARC HOME LLC
02.2022 - 06.2022
SALES MANAGER
FREEDOM MORTGAGE CORPORATIONS
10.2020 - 02.2022
ASSISTANT STORE MANAGER
TD BANK
04.2020 - 10.2020
FINANCIAL SERVICE ASSOCIATE
TD BANK
09.2019 - 04.2020
ASSOCIATE INSIDE SALES REPRESENTATIVE
DELL EMC
07.2019 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
TD BANK
12.2018 - 07.2019
SENIOR SALES TEAM LEADER
FREEDOM MORTGAGE CORPORATIONS
10.2017 - 06.2018
LOAN OFFICER
FREEDOM MORTGAGE CORPORATIONS
06.2015 - 10.2017
FREIGHT RAILROAD CONDUCTOR
CONRAIL
7 2023 - 04.2024
Bachelor of Arts - Communications/ Media Arts
WESLEY COLLEGE
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