Orlando Segui Aguilar
Surfside
Summary
Results-driven professional with a versatile background in leadership, customer service, and operational efficiency across diverse industries. Proven expertise in team management, workflow optimization, and policy adherence. Demonstrated ability to handle transactions, inventory control, administrative tasks, and problem-solving in fast-paced environments. Strong analytical and organizational skills with a keen focus on accuracy and efficiency. Bilingual in Spanish (native) and English (intermediate, improving). Committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
10.2024 - 02.2025
- Supervised store staff, ensuring efficient execution of daily tasks and compliance with opening and closing procedures
- Experience in payment processing, secure cash handling, and compliance with monetary procedures to ensure accuracy and security in financial operations
- Fostered a customer-focused environment, resolving inquiries and handling complaints effectively to guarantee a positive shopping experience
- Maintained effective communication with the team and management, ensuring seamless operations and high service standards
Logistics Operations Manager
My Own Movement Sport Store
03.2023 - 10.2024
- Supervised a team of 11 employees, improving their performance and fostering a positive work environment
- Designed customer service systems that resolved 90% of inquiries on the first contact, increasing customer loyalty
- Provided proactive and personalized support to ensure an exceptional experience for both customers and team members
- Managed, refined, and updated inventory levels to maintain operational efficiency and product availability
Press Relationship Manager
Banco Popular de Ahorro
07.2020 - 10.2022
- Clarified the organization's viewpoint to key audiences through press releases and media interviews
- Wrote speeches for organizational leaders
- Developed advertising and marketing communication materials
- Prepared articles for corporate newsletters
Journalist & Editor
Adelante Newspaper
07.2017 - 09.2020
- Covered sports and local news as a journalist and editor for Camagüey’s provincial newspaper
Press Reporter
Cadena Agramonte Radio
09.2015 - 10.2017
- Managed social media, updated the station's website, and covered the sports news section
Education
Bachelor’s Degree - Journalism, Field of communication
University of Camaguey
Cuba06.2015
Skills
- Customer Service and Problem Resolution
- Effective Communication and Public Relations
- Cash Handling and Financial Transactions
- Administrative and Operational Process Management
- Attention to Detail and Regulatory Compliance
- Analytical Skills and Decision-Making
- Information Management and Confidentiality
- Adaptability and Fast Learning
- Verbal and Written Communication Skills in Spanish and English
- Digital Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Inventory control
- Inventory management
- Problem-solving
- Team supervision
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Supervisor
CVS Pharmacy
10.2024 - 02.2025
Logistics Operations Manager
My Own Movement Sport Store
03.2023 - 10.2024
Press Relationship Manager
Banco Popular de Ahorro
07.2020 - 10.2022
Journalist & Editor
Adelante Newspaper
07.2017 - 09.2020
Press Reporter
Cadena Agramonte Radio
09.2015 - 10.2017
Bachelor’s Degree - Journalism, Field of communication
University of Camaguey
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