Orlando Solache

STR MGMT/ MEAT DEPT LEADER

Mariano’s

12.2017 - Current

Maintained team flexibility and embraced change to adapt within dynamic markets.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Identified team weak points and implemented corrective actions to resolve concerns.
Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
Led team by answering complex customer questions and mentoring personnel one-on-one.
Applied lean manufacturing practices to coordinate production output and inventory levels.
Trained employees on Product or Service and assigned duties.
Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Solicited customer feedback to identify and improve on areas of weakness.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected production area to verify proper equipment operation.
Developed and implemented customer service policies to enhance satisfaction.
Evaluated employee performance and developed improvement plans.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Created employee schedules to align coverage with forecasted demands.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.