Orlando Thomas
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Registered Behavior Technician
Cutting Edge Pediatric Therapy
2023.10 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Rural Carrier Associate
United States Post Office
2023.05 - 2023.08
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Registered Behavior Technician
Yellow Door ABA
2022.05 - 2023.05
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis in different environments.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with Autism by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Supported client using principles of applied behavior analysis.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans.
REGISTERED BEHAVIOR TECHNICIAN
Action Behavior Centers
2021.06 - 2022.05
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms
- Developed and taught strategies to promote client wellness and independence.
- Collaborated with a multi-disciplinary team to create and implement behavior treatment plans.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
Amazon
WAREHOUSE ASSOCIATE
2020.09 - 2021.06
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 50 - 100 pounds.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Worked safely around moving machinery.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Operated forklifts and pallet jacks to transport shipments and equipment.
- Used straps and ropes to secure stacks of packages on trucks.
CUSTOMER CARE REPRESENTATIVE
State Farm
2020.02 - 2020.09
- Entered customer data into company databases, including demographics and preferences.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Coordinated timely responses to online customer communication and researched complex issues.
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Used computerized systems for tracking, information gathering, and troubleshooting.
- Referred unresolved customer grievances to designated departments for further investigation.
- Developed customer service strategies to improve customer satisfaction ratings.
- Generated reports to track customer service performance.
- Kept financial accounts up-to-date by processing customer adjustments.
- Made appropriate account corrections to resolve customer problems.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Determined charges for services requested and arranged for billing.
PASAR ASSISTANT SITE MANAGER
Plano Independent School District
2018.03 - 2020.09
- Work with a team to coordinate plans for daily goals
- Assist the PASAR Site Manager and Assistant Site Manager with planning and activities.
- Assist Site Manager with arrival and departure procedures.
- Model and use teachable moments to reinforce appropriate social skills.
- Multi-tasking in a fast paced environment
- Assisted with new hire orientation and employee training.
- Worked with coworkers to complete tasks.
SALES ASSOCIATE
2015.09 - 2018.04
- Maintained organized, presentable merchandise to drive continuous sales
- Collaborated in creating strategies that encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Drove sales through customer relationship building and suggestive selling techniques.
- Tagged new merchandise for sale and updated signs.
- Used product knowledge for handling objections.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Assisted with training and mentoring new team members.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
BACHELOR OF ARTS - INTERDISCIPLINARY ARTS AND DESIGN
University of North Texas
Denton, TXSkills
- Excellent People Skills Work Well In Team Environment Great Multi-Tasker Strong Communication Skills
- Relationship Building Problem-Solving Skills Confident Documentation Skills
- Client Support
- Operational Efficiency
- Performance Management
- Learning Strategies
- Professional Relationships
Timeline
Registered Behavior Technician
Cutting Edge Pediatric Therapy
2023.10 - Current
Rural Carrier Associate
United States Post Office
2023.05 - 2023.08
Registered Behavior Technician
Yellow Door ABA
2022.05 - 2023.05
REGISTERED BEHAVIOR TECHNICIAN
Action Behavior Centers
2021.06 - 2022.05
Amazon
WAREHOUSE ASSOCIATE
2020.09 - 2021.06
CUSTOMER CARE REPRESENTATIVE
State Farm
2020.02 - 2020.09
PASAR ASSISTANT SITE MANAGER
Plano Independent School District
2018.03 - 2020.09
SALES ASSOCIATE
2015.09 - 2018.04
BACHELOR OF ARTS - INTERDISCIPLINARY ARTS AND DESIGN
University of North Texas
Similar Profiles
Julia DentonJulia Denton
Speech-Language Pathologist Clinical Fellow at Cutting Edge Pediatric TherapySpeech-Language Pathologist Clinical Fellow at Cutting Edge Pediatric Therapy
Melissa EverettMelissa Everett
Occupational Therapist at Cutting Edge Pediatric & Adult Therapy-Allen, TXOccupational Therapist at Cutting Edge Pediatric & Adult Therapy-Allen, TX
Kelly TurnerKelly Turner
Registered Behavior Technician at Cutting Edge Pediatric And Adult TherapyRegistered Behavior Technician at Cutting Edge Pediatric And Adult Therapy