Orlando Torres
Suisun City,CA
Summary
DIRECTOR OF DINING/GENERAL MANAGER Bilingual (English/Spanish) Hospitality Management professional with over 20 years of comprehensive experience. Highly motivated to utilize a well-rounded skill set and extensive experience to obtain an Executive Management position with an organization that fosters professional growth. Well versed in all aspects of management including budget planning, employee relations and operations. A pragmatic problem-solver who successfully implements thoughtful strategies and process improvements to address everyday issues and concerns. Demonstrated skill in providing high quality food and service in a cost effective manner. A consummate professional who leads by example and works with the highest level of ethics and integrity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DIRECTOR DINING SERVICES/GENERAL MANAGER /OPERATIONS MANAGER
Sodexo Campus Services
12.2019 - Current
- Oversee daily operations, financial management and supervision of 75+ employees including union, non-union and student employees
- Manage all financial duties for the Department encompassing budget planning for the fiscal year, identifying and resolving budget overages, analyzing variance reports and monitoring all Department expenditures
- Perform numerous employee-related duties including: recruiting, interviewing, hiring, training, scheduling, evaluating performance, carrying out disciplinary actions and recommending promotions and terminations when needed
- Ensure strict compliance with all food code and safety regulations at the corporate, local, and state levels
- Provide exemplary customer service by addressing all inquiries and concerns in an expedient and pragmatic manner
- Establish and maintain professional and productive relationships with vendors.
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Evaluated company documentation to verify alignment with regulatory requirements
- Reported issues to higher management with great detail
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Managed budget implementations, employee evaluations, and contract details
- Formulated policies and procedures to streamline operations
Catering/ Fine Dining
KNICKERBOCKERS OAK AVENUE CATERING
01.1998 - 04.2020
- Assisted managers with quickly resolving service- and food-related issues
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Organized, stocked and cleaned establishment during shifts to maintain kitchen organization
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Promoted business loyalty by fostering positive customer relationships
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
- Assisted managers with quickly resolving service- and food-related issues.
Director of Dining Services
CHARTWELLS HE/SODEXO, CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY
06.2017 - 12.2019
- Managed salaried managers and hourly associates in the Food Service Department
- Oversaw the overall direction, coordination, and evaluation of the account
Interviewed, hired, and trained associates; plans, assigns, and directs work; appraises performance; rewards and disciplined associates; addressed complaints and resolved problems - Prepared and managed annual budget
- Utilized company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
- Oversaw and participated in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
- Performed other duties as assigned
DIRECTOR DINING SERVICES/HOSPITALITY MANAGER
SARATOGA RETIREMENT COMMUNITY
01.2003 - 06.2019
- Oversee daily operations, financial management and supervision of 80+ employees in the 2nd largest department for a large retirement community
- Manage all financial duties for the Department encompassing budget planning for the fiscal year, identifying and resolving budget overages, analyzing variance reports and monitoring all Department expenditures
- Perform numerous employee-related duties including: recruiting, interviewing, hiring, training, scheduling, evaluating performance, carrying out disciplinary actions and recommending promotions and terminations when needed
- Ensure strict compliance with all food and safety regulations at the local, state and federal levels
- Provide exemplary customer service by addressing all inquiries and concerns in an expedient and pragmatic manner
- Establish and maintain professional and productive relationships with vendors while effectively negotiating costs
- Key Accomplishments:
- Successfully managed annual budget of $4.5M and raw food budget of $1.5M while meeting quality expectations of residents
- Serve as the Chairman of the Dining committee to gather client feedback and implement program changes to improve customer satisfaction.
- Significantly increased employee retention through community outreach efforts with local high schools, universities and colleges to implement collaborative work experience programs
- Established and coordinated an annual event focusing on the Registered Dieticians role in the United States retirement structure for 160+ Japanese students who are earning degrees in related fields
- Assisted in opening the Independent Living Dining Services Division of the community
- Streamlined and trained staff on new POS system including basic utilization, maintenance and upgrades
- Consistently passed all required annual county, state and federal surveys with zero deficiencies
- Recipient of the 2014 Excellence in Dining Services award from PRS (Pacific Retirement Services)
- Featured staff member profile in PRS Perspectives Quarterly magazine
- Implemented the safety program “Shoes for Crews” in which a $20 credit was budgeted for each employee to purchase non-slip shoes to prevent slips and falls.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
High School Diploma -
Saint Helena High School
Saint Helena, CA06.1998
Skills
- Core Competencies Include:
- Operational Management
- Employee Relations
- Safety Knowledge and Compliance
- Vendor Relationship Management
- Budget Planning/Oversight
- Employee Training & Development
- DE&I Representative
- Proficient Computer Skills-Microsoft Word, Excel, Email Communications (Outlook), ADP Systems (E-Time,Kronos), AOD/Citrix, Prophix, Good Data, Meal Metrics, eSysco, Social Media
- Problem-Solving
- Critical Thinking
- Organizational Skills
- Time Management
- Fluent in Spanish
- Problem Resolution
- Dependable and Responsible
Certification
Servsafe Food Protection Manager Certified, CERT Certificate of Completion, Pacific Retirement Services Academy Successful Supervisor Course, OSHA 10-Hour General Industry Safety and Health
Affiliations
Member, Risk Management Team SRC
Member, Safety Committee SRC
Member, IL, AL & HCC Dining Committees SRC
Timeline
DIRECTOR DINING SERVICES/GENERAL MANAGER /OPERATIONS MANAGER
Sodexo Campus Services
12.2019 - Current
Director of Dining Services
CHARTWELLS HE/SODEXO, CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY
06.2017 - 12.2019
DIRECTOR DINING SERVICES/HOSPITALITY MANAGER
SARATOGA RETIREMENT COMMUNITY
01.2003 - 06.2019
Catering/ Fine Dining
KNICKERBOCKERS OAK AVENUE CATERING
01.1998 - 04.2020
High School Diploma -
Saint Helena High School
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