Orlando Torres
Cape Coral,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Finance Leader
Honda Of Fort Myers
- Exhibits high level of commitment to customer satisfaction
- Coordinates with the sales manager to set and meet new and used sales quotas
- Meets the profit margin goals
- Greeted customers, determined purchasing needs and provided recommendations based on automotive requirements
- Used consultative sales word Track to costumer needs meet their needs
- Demonstrated vehicle functionality, explained options, accompanied customers on test drives, and explained costs associated with purchase
- Researched new automotive releases to maintain knowledge on products and trends
- Informed customers on associated dealer services and products such as extended warranties
- Equity management and lease pull ahead specialist.
Finance Manager
AutoNation Toyota
01.2023 - 01.2024
- Continuously ranked one of the top salesmen on a monthly basis
- Exhibits high level of commitment to customer satisfaction
- Coordinates with the sales manager to set and meet new and used sales quotas
- Meets the profit margin goals
- Greeted customers, determined purchasing needs and provided recommendations based on automotive requirements
- Used consultative sales process to match customers with vehicles that meet their needs
- Demonstrated vehicle functionality, explained options, accompanied customers on test drives, and explained costs associated with purchase
- Researched new automotive releases to maintain knowledge on products and trends
- Informed customers on associated dealer services and products such as extended warranties
- Equity management and lease pull ahead specialist.
Sales Advisor
Honda Of Fort Myers
01.2022 - 01.2023
- Continuously ranked one of the top salesmen on a monthly basis
- Exhibits high level of commitment to customer satisfaction
- Coordinates with the sales manager to set and meet new and used sales quotas
- Meets the profit margin goals
- Greeted customers, determined purchasing needs and provided recommendations based on automotive requirements
- Used consultative sales process to match customers with vehicles that meet their needs
- Demonstrated vehicle functionality, explained options, accompanied customers on test drives, and explained costs associated with purchase
- Researched new automotive releases to maintain knowledge on products and trends
- Informed customers on associated dealer services and products such as extended warranties
- Equity management and lease pull ahead specialist.
ProTective security OFFICER
Triple Canopy
10.2019 - 01.2022
- Monitored and reported suspicious activities to local authorities
- Wrote detailed reports for any incident inclining, property damage, theft, unauthorized persons, and unusual occurrences while on site
- Responsible for patrol the designated area and conduct multiples perimeter checks, address any situation with professionalism and positive attitude no matter the circumstance
- ACCESS CONTROL POST (PERSONNEL/VEHICLE/DELIVERY) Security post where access to Federal facilities is controlled by a PSO to ensure that only authorized personnel/vehicles enters
- CONTROL CENTER OPERATIONS POST Monitors facility security control center (e.g., closed circuit video (CCV) and security and fire alarms)
- PATROL AND RESPONSE POST Patrols area of operation as outlined in post orders and responds to calls for assistance and/or emergencies
- SCREENING POST (PACKAGE/PERSONNEL/VEHICLE) Screens packages, personnel, and vehicles for firearms, explosives and other dangerous weapons
- VISITOR PROCESSING POST Processes visitors maintains agency contact lists, and issues appropriate access passes/badges.
Security Specialist
Jackson Memorial Hospital
08.2018 - 10.2019
- Monitored and reported suspicious activities to local authorities
- Wrote detailed reports for any incident inclining, property damage, theft, unauthorized persons, and unusual occurrences while on site
- Responsible for patrol the designated area and conduct multiples perimeter checks, address any situation with professionalism and positive attitude no matter the circumstance.
Personnel Manager
ELITE GUARD
01.2018 - 08.2018
- Responsible for interviewing all applicants, screening each applicant with excellent discernment, and distinguishing what property the applicant would be best suited based on skill set and experience
- Responsible for the processing of all new hire applicants including but not limited to, drug testing, an FDLE background search, an active Class D license inquiry, and new hire SOP documents
- Responsible for all verbal and written reprimands, coaching and counseling, as well as scheduling onsite training and staff meetings
- Responsible for maintaining close communication with the client and Board of Directors, regarding the staff and quality of our services provided
- Responsible for Elite Guard online marketing and contacting of potential applicants via Email and Phone, as well as scheduling interviews.
Field Supervisor
ELITE GUARD
03.2017 - 01.2018
- Responsible for the training, hire and removal of all security personnel
- Responsible for inspecting and monitoring all security officers as well as site supervisors at their respective site
- Monitored and reported suspicious activities to local authorities
- Wrote detailed reports for any incident inclining, property damage, theft, unauthorized persons, and unusual occurrences while on site
- Monitored and authorized the entrance and departure of vehicles, cargo trucks and visitors while on site
- Responsible for collecting payroll from several properties and maintaining Communication with management and staff.
Valet Manager
PARK ONE VALET
04.2015 - 03.2017
- Responsible for training and development of supervisors, cashiers and valets managers as well as overseeing all aspects of the valet parking operation and staff
- Responsible for employee scheduling and payroll
- Responsible for addressing any damage claim and incident report with excellent customer service
- Responsible for handling any concern or grievance with Valet with excellent customer service standards.
Operations Agent
TRAVEL ALLIANCE
09.2014 - 04.2015
- Responsible for coordinating all accommodations for distress passengers with the different airlines in the airport
- Responsible for logging and forwarding all intenerates for first class and redeye passengers
- Responsible for assisting with concierge duties such as local travel, hotels and amenities.
Front Desk Agent
MIAMI INTERNATIONAL AIRPORT HOTEL
02.2012 - 08.2014
- Greeted and registered guests with exceptional customer service
- Answered telephone calls, using property salutations and customer service telephone etiquette
- Worked with receiving, logging in, and delivering packages to the residents
- Responsible for assisting with all guest complaints and directing to the front desk manager.
Education
Jose Marti
Skills
- Multilingual in English, Spanish, & Portuguese
- Proficient skill set in Web and Computers with little to no training required
- Excellent, with a focus on Access & Excel
- Financial reporting and analysis
- KPI Tracking
- Technology-savvy
- Proficient in Reynolds and CDK
- Customer Service
- Team Building Leadership
- Workflow Coordination
Certification
- Unarmed Security D class License, D 1923039
- Armed Security G class License, G 1705022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Finance Manager
AutoNation Toyota
01.2023 - 01.2024
Sales Advisor
Honda Of Fort Myers
01.2022 - 01.2023
ProTective security OFFICER
Triple Canopy
10.2019 - 01.2022
Security Specialist
Jackson Memorial Hospital
08.2018 - 10.2019
Personnel Manager
ELITE GUARD
01.2018 - 08.2018
Field Supervisor
ELITE GUARD
03.2017 - 01.2018
Valet Manager
PARK ONE VALET
04.2015 - 03.2017
Operations Agent
TRAVEL ALLIANCE
09.2014 - 04.2015
Front Desk Agent
MIAMI INTERNATIONAL AIRPORT HOTEL
02.2012 - 08.2014
Finance Leader
Honda Of Fort Myers
Jose Marti
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