Orlando Torres
Chicago,IL
Summary
A seasoned logistics professional offering almost 14 years of airline catering industry experience. My focus points are recognizing opportunities for continuous improvement, implementation of evolving best practices in an ever changing business climate, and exceeding expectations. My objective is to cultivate the most sustainable and results-driven department to achieve all business targets.
Overview
14
14
years of professional experience
Work History
Senior Manager - Operational Improvement LML NAM
LSG Group
Chicago, IL
01.2024 - Current
- Subject matter expert for all things Transportation across North America.
- Assisted as a traveling Ground Star Super User.
- This included completing heat maps, assessing fleet utilization, review financials, interpret raw data for analysis, and support in initiatives.
- Mentored the inaugural Next Gen Leader program candidate.
- Launched the NAM Digital Pre-Trip to 5 CSCs YTD.
- Reintroduced the first LML Summit since 2019.
Transportation Logistics Manager
LSG Sky Chefs
Des Plaines, IL
03.2021 - 01.2024
- Manage the day-to-day transportation operations. I was responsible for overseeing the on time servicing of 500+ aircrafts daily.
- Direct reports include 15-20 admin controllers, 12 supervisors, and 330+ union employees for the transportation department.
- Knowledgeable in interior department processes as it relates to identifying deviations and developing root cause analysis for customer resolution.
Transportation Supervisor
LSG Sky Chefs
Des Plaines, IL
01.2016 - 03.2021
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Oversaw all Ground Star Controllers in a dotted-line reporting structure. This included scheduling, payroll, and process implementation for the Dispatch operation.
- KPI Performance Board process owner. I developed and communicated metric changes that evaluate the success of the Transportation department. Since taking ownership, we now have a track record of 12 months and can officially measure YTD trends.
- Fostered strong relationships with external and internal customers by delivering high end results in a timely fashion.
- Responsible for the introduction of process implementations including the Strip Log, The Radio Compliance Tracker, Pre-Trip Scorecard, and Dispatcher Task List initiative.
Transportation Dispatch/Supervisor
Gate Gourmet
Chicago, IL
04.2010 - 01.2016
- Served as point of contact for customers and staff on subjects including delivery timeline accomodations, product substitution, and newly placed process changes by applying customer service and interpersonal skills.
- Oversaw scheduling for day-to-day activities of 44 transportation employees.
Education
Business Administration And Management
Triton College
River Grove, ILAmerican Red Cross - CPR Certified
Skills
- Employee development and retention
- Process improvements
- Excellent written/oral communication skills
- Proficient in Microsoft Office, Cbase, Air Vision, INFOR, and Ground Star
- Experienced in managerial functions such as Business Partner reporting, delay trend tracking, developing RCAs with corrective action plans, and labor relations
Timeline
Senior Manager - Operational Improvement LML NAM
LSG Group
01.2024 - Current
Transportation Logistics Manager
LSG Sky Chefs
03.2021 - 01.2024
Transportation Supervisor
LSG Sky Chefs
01.2016 - 03.2021
Transportation Dispatch/Supervisor
Gate Gourmet
04.2010 - 01.2016
Business Administration And Management
Triton College
American Red Cross - CPR Certified
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