Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Orlando Uribe-Saucedo

Abilene,TX

Summary

I am a motivated individual with strong customer service skills, capable of effectively communicating in both Spanish and English. I excel in fast-paced environments, demonstrating excellent organizational abilities and a keen attention to detail. My experience in retail operations has equipped me with problem-solving skills and the adaptability needed to meet diverse customer needs and contribute to team success.

Overview

3
3
years of professional experience

Work History

Cross Functional Rep

HEB Grocery Store
02.2025 - Current

This role involves engaging customers through product demonstrations and hospitality events, aiming to enhance customer understanding of product features and boost sales. Partners will eventually have the opportunity to become company owners, emphasizing the importance of commitment and quality customer service.

Key Responsibilities:

  • Deliver outstanding customer service and build community connections.
  • Participate in store events to create celebratory atmospheres.
  • Share product knowledge, samples, and promotional information with customers.
  • Prepare and manage all aspects of sales events, ensuring compliance with food safety regulations and standards.
  • Maintain a clean and safe work environment.

Checker

HEB Grocery Store
09.2024 - 02.2025

Engage with different customers daily while providing exceptional service in a welcoming environment. Regardless of your background or career stage, H-E-B invites you to join their community, prioritizing customer experience.

Key Responsibilities:

  • Deliver outstanding customer service, striving to exceed customer expectations.
  • Process customer transactions accurately, handling cash, checks, and electronic payments.
  • Use an electronic scanner to record prices and manage merchandise.
  • Weigh items, bag purchases, and handle food stamps and promotional coupons.
  • Address customer inquiries and suggest additional products or services.

Qualifications:

  • Experience in fast-paced environments and customer service.
  • A courteous, energetic, and helpful attitude.
  • Strong attention to detail and precise cash-handling skills.

Checker

HEB Grocery Store
08.2023 - 09.2024

Engage with different customers daily while providing exceptional service in a welcoming environment. Regardless of your background or career stage, H-E-B invites you to join their community, prioritizing customer experience.

Key Responsibilities:

  • Deliver outstanding customer service, striving to exceed customer expectations.
  • Process customer transactions accurately, handling cash, checks, and electronic payments.
  • Use an electronic scanner to record prices and manage merchandise.
  • Weigh items, bag purchases, and handle food stamps and promotional coupons.
  • Address customer inquiries and suggest additional products or services.

Qualifications:

  • Experience in fast-paced environments and customer service.
  • A courteous, energetic, and helpful attitude.
  • Strong attention to detail and precise cash-handling skills.

Customer Service Assistant

HEB Grocery Store
01.2023 - 08.2023

This role involves providing excellent customer service by packaging groceries and helping customers transport their purchases to their vehicles. H-E-B welcomes candidates from all backgrounds and offers a supportive community focused on putting people first.

Key Responsibilities:

  • Assist customers by unloading and packaging groceries and helping them transport their purchases.
  • Organize and maintain grocery bags, check stand supplies, and ensure cleanliness in various store areas.
  • Allot Buddy bucks to registers and assist with the relocation of baskets as needed.
  • Maintain store cleanliness through various tasks, including cleaning, mopping, and waste collection.

Qualifications:

  • Completion of Company Orientation and Basics of Safety training upon hiring.
  • Ability to work efficiently in a fast-paced environment and stay attentive to customer needs.

Sales Associate

Dollar General
08.2022 - 01.2023

The role involves serving as the primary point of contact for customers and ensuring effective management of merchandise through various tasks. Key responsibilities include:

  • Unloading trucks and processing shipments according to company procedures.
  • Organizing merchandise in the stockroom and on the sales floor, including building displays and restocking items.
  • Assisting customers in finding products and providing excellent service.
  • Maintaining store cleanliness by taking out trash, sweeping, mopping, and cleaning restrooms.
  • Complying with company policies and ensuring the security of company assets.
  • Operating the cash register, handling transactions, and assisting with merchandise ordering.
  • Keeping the store front tidy and managing sidewalk displays when needed.

Education

Associate of Arts - Interdisciplinary Studies

Central Texas College
Killeen, TX
05-2024

Skills

  • Customer Service Excellence: Prioritizes customer satisfaction and resolves inquiries
  • Sales Skills: Proficient in engaging customers and promoting products effectively
  • Organizational Skills: Efficiently organizes stock and maintains a clean store environment
  • Cash Handling Skills: Accurate in operating cash registers and processing financial transactions
  • Time Management: Effectively balances multiple tasks in a fast-paced retail setting
  • Attention to Detail: Precise in processing transactions and managing merchandise displays
  • Physical Stamina and Strength: Capable of lifting heavy items and performing labor-intensive tasks
  • Team Collaboration: Works effectively with colleagues to meet store goals
  • Problem-Solving Ability: Quickly addresses customer inquiries and operational challenges
  • Knowledge of Store Operations: Well-versed in shipments, inventory management, and customer service processes
  • Compliance Awareness: Understands and adheres to company policies and safety regulations
  • Event Management Skills: Skilled in planning and executing promotional campaigns
  • Adaptability and Flexibility: Adjusts to changing situations and customer needs
  • Interpersonal Skills: Builds rapport with a diverse range of customers and colleagues

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cross Functional Rep

HEB Grocery Store
02.2025 - Current

Checker

HEB Grocery Store
09.2024 - 02.2025

Checker

HEB Grocery Store
08.2023 - 09.2024

Customer Service Assistant

HEB Grocery Store
01.2023 - 08.2023

Sales Associate

Dollar General
08.2022 - 01.2023

Associate of Arts - Interdisciplinary Studies

Central Texas College
Orlando Uribe-Saucedo