ORLANDO WALKER
Atlanta,GA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
Little Rock, AR
09.2024 - Current
- Collaborated with General Manager to formulate and execute strategic plans.
- Oversaw vital budgetary operations, personnel appraisals, training initiatives and scheduling efforts for assignments.
- Oversaw payroll processes with precision and efficiency.
- Identified customer needs and delivered relevant product solutions and promotions.
- Leveraged understanding of coverage needs to develop effective team schedules.
LAW of Hospitality Task Force Manager
The Westin Memphis Beale St.
Memphis, USA
01.2022 - Current
- Executed comprehensive training sessions to maintain company protocols among Night Auditors and Agents.
- Aided Director of Operations in managing daily hotel activities.
- Managed all mission aspects, handling both operational and administrative issues with effective control of expenses.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Analyzed data associated with completed tasks in order to identify areas for improvement within the organization.
ASSISTANT GENERAL MANAGER
ALOFT DOWNTOWN
ATLANTA, USA
01.2022 - 12.2022
- Facilitated interdepartmental collaboration while maintaining policy alignment.
- Established strong relationships while aiding the General Manager in various tasks related to hiring, marketing efforts and property strategy.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
Operations Manager
MOXY MIDTOWN
ATLANTA, USA
01.2021 - 12.2022
- Oversaw recruiting, interviews and new employee hiring.
- Built and maintained productive relationships with employees.
- Developed and implemented operational policies and procedures to improve efficiency.
- Trained team members on operational systems such as POS systems or reservation software.
Audit Manager
Courtyard Atlanta Buckhead
Atlanta, USA
01.2016 - 12.2021
- Managed nightly accounting for room and auxiliary venue revenues.
- Monitored and reviewed daily reports.
- Managed real-time communication with guests to enhance their experience.
- Ensured ongoing maintenance of up-to-date standards for night auditor training.
- Prepared end-of-day summary reports for management review.
Education
Bachelor of Hospitality And Tourism Management - Business
Florida Atlantic University
Boca Raton, FL04-2020
Business Admin. - Management
University of Phoenix
Skills
- Operations management
- Marketing management
- Brand management
- Guest relations
- Revenue generation
- Strategic planning and analysis
- Hospitality management
- Interpersonal communications
- Property management systems
- Revenue optimization
- Staff training and development
Keyskills
Lightspeed, FOSSE, MARSHA, OPERA, MICROS, ADP, Paylocity, SAP, Ceridian, Peoplesoft, Oracle
Timeline
Assistant General Manager
Courtyard by Marriott
09.2024 - Current
LAW of Hospitality Task Force Manager
The Westin Memphis Beale St.
01.2022 - Current
ASSISTANT GENERAL MANAGER
ALOFT DOWNTOWN
01.2022 - 12.2022
Operations Manager
MOXY MIDTOWN
01.2021 - 12.2022
Audit Manager
Courtyard Atlanta Buckhead
01.2016 - 12.2021
Bachelor of Hospitality And Tourism Management - Business
Florida Atlantic University
Business Admin. - Management
University of Phoenix
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