Summary
Overview
Work History
Education
Skills
Timeline
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Orlando Williams

Cleburne,TX

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Overview

8
8
years of professional experience

Work History

Sales Consultant

Victra Wireless/ Verizon
Cleburne, TX
07.2019 - Current
  • Identified areas of improvement within existing processes and procedures.
  • Established long-term relationships with key contacts at client companies.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Resolved customer complaints and inquiries in a timely manner.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Worked with fellow sales team members to achieve group targets.
  • Listened to customers to understand needs and refer to optimal services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Fostered relationships with customers to expand customer base and retain business.

Car Care Consultant

Joy Ride Express
Show Low, AZ
04.2016 - 10.2019
  • Developed and implemented individualized care plans for clients based on their needs and preferences.
  • Conducted assessments to identify physical, psychological and social needs of clients.
  • Provided counseling services to individuals, families and groups in order to assist them with problem solving, communication and coping skills.
  • Developed and maintained a comprehensive training program for new employees to ensure proper operational techniques.
  • Ensured safety protocols were followed at all times while cars were being washed or serviced.
  • Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
  • Created promotional campaigns designed to increase customer loyalty and profitability.
  • Implemented strategies for upselling additional services during each visit.
  • Established standards for customer service excellence throughout the organization.
  • Maintained vacuums, pressure washers and [Type] equipment for car wash and self-service areas.
  • Washed vehicle exteriors, detailed interior and applied external sealant or polish.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Warehouse Packer

UPS
Atlanta, GA
06.2016 - 04.2018
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Collected empty pallets for reuse or disposal in accordance with company policy.
  • Received incoming shipments, inspected contents, compared against invoices and purchase orders.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.
  • Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Inspected finished product packaging for quality assurance before sending out orders.

Education

Associate of Arts - Visual Communication

Charles Stewart Mott College
Flint, MI
09-2005

Skills

  • Community Networking
  • Product and service knowledge
  • Industry Trends
  • Demonstrations
  • Customer liaison
  • Sales Analysis
  • Leads Prospecting
  • Internet Sales
  • Metrix Topping
  • B2B Sales
  • Perks
  • Inventory Management
  • Price Quoting
  • Sales strategy development
  • Lead Generation
  • Lead prospecting
  • Customer Needs Assessment
  • Upselling
  • Conflict Resolution
  • Store Opening and Closing
  • POS System Operation
  • Product Recommendations
  • Problem-solving skills
  • Positive and professional
  • Excellent communication skills
  • Dispute Mediation
  • Policy and Procedure Adherence
  • Merchandising knowledge
  • Energetic self-starter
  • Cash Handling
  • Complex Problem-Solving

Timeline

Sales Consultant

Victra Wireless/ Verizon
07.2019 - Current

Warehouse Packer

UPS
06.2016 - 04.2018

Car Care Consultant

Joy Ride Express
04.2016 - 10.2019

Associate of Arts - Visual Communication

Charles Stewart Mott College

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Orlando Williams