ORLANDO R. SALDANA
Weston,Florida
Summary
Highly skilled Desktop Support Technician with comprehensive background in troubleshooting, system management, and customer service. Strong ability to diagnose technical issues and implement effective solutions, demonstrating solid knowledge of desktop hardware, software applications, and network systems. Notably contributed to improving system performance and user satisfaction in previous roles. Demonstrated communication skills with a consistent record of fostering positive relationships with users while effectively managing technical concerns.
Overview
30
30
years of professional experience
Work History
Desktop Support Technician and Digital Forensics Technician in Training
Pembroke Pines Police Department
Pembroke Pines, Florida
04.2021 - Current
- Under the general direction of the City's Client Services and Infrastructure Manager, performs day-to-day administrative tasks, including account creation, end-user support, and maintenance of network services infrastructure.
- Maintains and repairs computer equipment, installs, configures, and maintains microcomputer hardware and software; performs routine and complex diagnostics.
IMSC Support Specialist and CICS Administrator
Florida Power & Light (FPL)
Plantation, Florida
10.2005 - 04.2021
- Worked with minimal assistance to help FPL employees identify and solve problems, inquiries, and provide IT service.
- Provided MVS administration for customer access.
- Resolved day-to-day problems, improved operations, and provided exceptional client support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Documented repair processes and helped streamline procedures for future technical support actions.
Director of Information Technology
Stat Business Systems
Davie, Florida
10.2004 - 10.2005
- I worked as a Network Administrator for various South Florida companies.
- Provided maintenance of customers' hardware and software; provided cabling, network, and telephone infrastructure support.
- Provided guidance to staff on technical issues and solutions as needed.
Inventory Control and F.A.A. Final Inspector
Altima Technologies
Miami, Florida
02.2001 - 10.2005
- Handled all aspects of running an Avionics shop in accordance with F.A.A
- Standards and maintained good relations with customers and airlines
- Handled all sales and document certifications
Network Assistant Administrator and F.A.A. Quality Control
Aerospace Engineering Group
Miami, Florida
08.2000 - 02.2001
- Final Inspector of highly sensitive aircraft units for military contracts and set up users on Quick Aviation and Training; Computer Repairs, which included maintenance of all workstations
Stockroom Leadman
Jet Aviation Specialists, Inc.
Miami, Florida
02.1999 - 08.2000
- Managed all aircraft inventory parts and accessories; created a database containing various inventory records; inspection of all aircraft parts in accordance with F.A.A
- Requirements; maintained all MSDS sheets and shelf-life log; handled all calibration items and records for F.A.A
- Compliance
Inventory and Stockroom Leader
Paramount Aviation
Miami, Florida
03.1997 - 02.1999
- Supervision of all aspects of Inventory adjustments and problem-solving tasks; maintenance of database and provided technicians with units needed for repair; established cycle counting and physical inventory in accordance with Quick Aviation setup; migrated all inventory to Quick Aviation Software
Production Assistant and Customer Service Representative
Acer of Latin America
Miami, Florida
01.1995 - 11.1996
- Established quality control for the assembly of computer equipment; maintained close contacts with our sister companies in Latin America; customer service and assistance of outgoing goods
Education
MCSE AND A -
FAST TRAIN
01.2000
APEX INVENTORY TRAINING -
PATH MASTERS
01.1999
Some Credits - Engineering
ITT TECHNICAL INSTITUTE
01.1995
Some Credits -
Miami-Dade Community College
01.1994
High School Diploma -
Hialeah High School
01.1993
Skills
- Hardware troubleshooting
- Software installation
- Network administration
- User account management
- Technical support
- Customer service
Languages
- English
- Spanish
Certifications
Federal Energy Regulatory Commission (FERC) & Public Utility Commission of Texas (PUCT), NextEra Energy Cybersecurity / Data Privacy Training, FERC Affiliate Restriction - WBT, IT 2019 ITCCStorm Training, NERC CIP Access Training for NextEra Energy, Inc., NERC CIP Access Training for Information Technology, IT Staging Site 2019, IT Cyber Security Phishing Awareness, IM: Support Center Analyst Certification, IM: Managing & Troubleshooting Network Protocol, HRCS:EPROOrdering Essentials, SAP R/3 Navigation, Corporate Portal - SAP Training, SAP HR Employee Service Multi Support, Airmen Certificate
Timeline
Desktop Support Technician and Digital Forensics Technician in Training
Pembroke Pines Police Department
04.2021 - Current
IMSC Support Specialist and CICS Administrator
Florida Power & Light (FPL)
10.2005 - 04.2021
Director of Information Technology
Stat Business Systems
10.2004 - 10.2005
Inventory Control and F.A.A. Final Inspector
Altima Technologies
02.2001 - 10.2005
Network Assistant Administrator and F.A.A. Quality Control
Aerospace Engineering Group
08.2000 - 02.2001
Stockroom Leadman
Jet Aviation Specialists, Inc.
02.1999 - 08.2000
Inventory and Stockroom Leader
Paramount Aviation
03.1997 - 02.1999
Production Assistant and Customer Service Representative
Acer of Latin America
01.1995 - 11.1996
MCSE AND A -
FAST TRAIN
APEX INVENTORY TRAINING -
PATH MASTERS
Some Credits - Engineering
ITT TECHNICAL INSTITUTE
Some Credits -
Miami-Dade Community College
High School Diploma -
Hialeah High School
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